Job Description
Role Description
This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer satisfaction.
Key Responsibilities:
• Clients Emails - Request for information – co-ordinate emails to relevant person and/or provide info
• Open & Close jobs on CRM – respond to clients and advise dept. manager via on-call emails
• Review & Co-ordinate Engineer Call sheets – Service & Maintenances Departments
• Pass on Further Actions & Information to Account Managers / Line Managers
• Invoice Requests / Admin Close jobs / Issue call sheets to clients – Service & Maintenance Departments
• Daily Checks on CRM – Service & Maintenance
• Book Jobs with clients
• Request & Issue RAMS
• Permit application
• Parking Requests
• Sub-contractors Works & Documentation
• NSI – Admin requirements
• H&S – Admin Requirements
• False Alarm Management – Monthly Statistics
• Service & Maintenance Statistics
• Service Kit Co-ordination
• Administration
• Callout Rota Administration
• Sub-Contractors file/schedule Administration
• Remote Monitoring – Set-up & Client Administration
• Engineering Admin Requirements
Requirements:
* Excellent communication skills
* Strong customer service skills
* Proficiency in administrative assistance
* Technical support knowledge and experience
* Experience in providing training to customers or colleagues
* Ability to work collaboratively in a team environment
* Organisational and problem-solving abilities
* Experience in the security industry is a plus
* Proficient with Microsoft Office
Package/Benefits:
* 24 days annual leave plus bank holidays.
* Rewards and healthcare package.
* Company pension.
* Ongoing training and development.
Join our team and grow with Custom Intelligent Security as we continue to lead the industry with innovative security solutions.