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About This Role
UWE Bristol are looking for a new Accommodation Manager to join the Accommodation Services team. The position has a Monday-Friday working pattern.
The team provides a professional property management service to University-owned Accommodation across our Frenchay and Glenside Campuses. As an Accommodation Manager, you will be responsible for the day-to-day management of an assigned portfolio of accommodation. The team provides support to students that live in University Accommodation, enabling them to feel a sense of belonging to the UWE Bristol community. We understand the part students play and model healthy and inclusive behaviours.
The role is varied and part of your remit will also involve liaising with key staff to get the best support for students by working with colleagues across the University. The emphasis is on the wellbeing, safety, and satisfaction of residents and the management of the properties and facilities provided, to standards demanded by legislation, good practice, and by the customer.
About Us
It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience. Accommodation Services provide a home to over 5700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.
Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life, and connecting students to the services offered by the wider University. In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.
About You
You will have excellent people skills, able to deal with difficult situations calmly in the moment. You will need to prioritise your workload, offering excellent customer service, whilst balancing the needs of your whole portfolio of students/accommodation. You will be able to communicate effectively to students, guests, parents, guardians, and other stakeholders both formally and informally.
Knowledge of IT systems or complex databases as an end user would be advantageous. Skills or an interest in buildings, property management, or property legislation would be valuable. You will need to have excellent networking and influencing skills to establish positive working relationships across the campus. You will be passionate about people and providing the best service for your customers.
The hours for this post are non-standard so flexibility will be required. The current vacancy is offered on a one-year fixed-term basis. The working week will be 37 hours per week, working Monday-Friday, with one shift per week working until 19:00 as part of a rota with others, likely to be a Friday to be confirmed on appointment.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
To ensure fairness and equity, all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK's most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave, and career average pension schemes as well as retail savings, onsite nursery, and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community. We are proud to be part of a vibrant, multicultural city that celebrates diversity, and we are always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you'll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation; however, all appointments are made strictly on individual merit. As a Disability Confident employer, we welcome applications from those who identify as having a disability.
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