Assist with customer inquiries, respond to general queries, and resolve low-to-medium complexity issues.
* Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat.
* Provide product and service information, and resolve customer complaints.
* Escalate complex issues to senior representatives or managers.
* Maintain accurate records of customer interactions.
Requirements:
* Education: High school diploma or equivalent.
* Experience: 6 months - 1 year of customer service experience.
* Skills: Excellent communication and problem-solving skills.