At Bath & North East Somerset Council we have one overriding purpose to improve people s lives. The Avon Pension Fund currently has exciting opportunities for motivated individuals to join our Member Contact Team. About the Avon Pension Fund The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over 5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk. Member Contact Team Working on the Member Contact Team, you will be required to demonstrate great customer service skills, high level of attention to detail, good communication skills and an ability to quickly learn processes and systems. The successful applicants will be responsible for answering member queries in a fast-paced environment. This will involve: Responding to member queries via the website, phone, letters, and emails. Liaising with the Member Services Team with complex enquiries Using initiative to ensure all daily tasks are complete Working as part of a team to deliver on team goals Processing incoming post and setting up relevant tasks Dealing with member records efficiently Archiving documentation as and when needed Training will be provided at all stages, along with an introduction to the work carried out by other areas within the Pensions department, giving the opportunity to consider alternative roles within the fund as they become available, and your experience grows. Successful candidates will benefit from: Flexible working, working two/three days a week in the award-winning Civic Centre in Keynsham, halfway between Bristol and Bath and easily accessible via public transport IT equipment for home working Membership of the Local Government Pension Scheme 26 days annual leave, rising to 31 days after 5 years service. Comprehensive induction training Ongoing on the job training and support Excellent opportunities for job progression If you are interested in this post and require more details or just to chat through the role and what s involved, please contact Blandine Vigliucci, Member Services Team B Team Leader, Blandine_VigliucciBATHNES.GOV.UK or call 01225395198 Interview date: 16/01/2025 About Bath & North East Somerset Council. Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath & North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.