Job Title - Technical Administrator
JOB SPECIFICATION
Reports to: Head of Engineering
Contract: Full Time, Permanent
Hours: Monday to Friday, 08:00 to 17:00
Based: Glasgow HQ
Salary: £24,128
ABOUT PRIME SECURE
We are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ, with occasional travel required to our regional offices in St Albans, Hertfordshire and Altrincham, Cheshire.
We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.
ABOUT THE ROLE
As a Technical Administrator you will be coordinating the technical processes throughout the company. You will be able to demonstrate an ability to prioritise workload and be able to assess problems and create solutions as they arise.
OUR CORE VALUES:
* Integrity
* Customer Excellence
* Plain-Speaking
* Agility
* Courage & Conviction.
WHO YOU ARE
* You are tech savvy and have a real can-do, hands-on attitude
* You are a massive team player and used to working in a fast-paced and exciting atmosphere
* You are IT literate and very much a people-person.
Experience is more important to us than formal qualifications, but you’ll need to demonstrate your ability to manage a busy and ever-changing workload.
KEY RESPONSIBILITIES
* Ensure Key Terms are upheld
* Build and maintain good rapport with clients via phone and email
* Job Allocation
* Engineer Job Sheets
* Filing
* Invoices
* System Health Checks
* Department Call handling
* General admin duties, such as SIMS Management, System Health Checks, Isolations, Remote Viewing, Daily KPIs
* Stock (Asset) Overview Management
* Weekly & Monthly Audits
* Liaise with Engineering Team
* Monitoring Station Correspondence
* Support caught/missed incidents
* Write/update SOPs as required.
TEAM REPORTING & STRUCTURE
The Technical Administrator will report to the Head of Engineering.
EQUALITY & DIVERSITY
As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, we are committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.
JOB TYPES: Full-time, Permanent
PAY: £24,128.00 per year
BENEFITS:
* Referral programme
SCHEDULE:
* Monday to Friday
EXPERIENCE:
* Customer service: 1 year (required)
* Administrative experience: 1 year (required)
LICENCE/CERTIFICATION:
* Driving Licence (preferred)
WORK LOCATION: In person
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