We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield.
General Responsibilities/Accountabilities:
Demonstrate excellent customer service skills and a desire to support end users face to face.
Take ownership of IT issues and work to resolve or assign to the correct support group.
Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team.
Support IT Tech bars and drop in clinics as well as assisting with floor walks when required.
Perform IMAC activities at the deskside
Update asset management tool in line with documented procedures.
Manage all assets within their control.
Document and report on work completed within the Service Management tool ServiceNow.
Creating and updating tickets for all assistance provided.
Escalate issues in line with Company processes to ensure customer demands are met.
Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
Ensure Department/Contract meets SLA performance targets.
Maintain and improve customer satisfaction levels.
Provide local hands and eyes assistance to remote support groups.
Understand and a...