You care for our patients. We care for your career.
As a Catering Manager based on site at Birmingham Children's Hospital and Parkview Clinic, you are also a natural leader and a food safety expert. Your passion for organizational excellence will lead an entire team who pride themselves on delivering a high-quality service consistently. You will ensure the prompt and efficient preparation and service of all catering services.
In this exciting management role, your focus will be on managing and developing a customer-focused retail & patient catering service. You will lead and manage all catering (retail, hospitality & patient dining) employees at Birmingham Children’s Hospital & Parkview Clinic with operational and financial performance.
We are therefore seeking an experienced people manager and excellent communicator who can confidently liaise with Trust ward staff and management teams whilst managing your own team. Leadership, compliance, and service quality will be your priorities.
This is a busy hospital environment open every day 365 days per year. It’s an opportunity to work within an industry that makes a real difference; at Sodexo, we provide exceptional opportunities for your growth and development!
This really is a highly rewarding environment to work in; you will ooze passion to deliver exceptional customer service that builds valuable long-term relationships with colleagues, customers, and clients. You’ll be an inspirational leader who loves getting the best from your team and supporting them to be the best they can be.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you'll do:
* Line management of Patient Dining Manager, Retail Manager & Finance Administrator, and overall responsibility for all other catering staff, ensuring compliance with Health & Safety and Food Safety Legislation, and improve satisfaction of the services in line with budgets.
* Have full working knowledge of the areas within the hospital which are covered by the Patient Dining & Retail Services.
* Reporting of Sodexo and client KPIs and financial performance.
* Managing a team of Patient Dining & Retail employees, assessing workload schedules, and allocating resources as required.
* Management of the sites labour KRONOS system to ensure it is fully functional to the business needs, working closely with both the Patient Dining & Retail Managers.
* Responsible for liaising with key client stakeholders to further enhance the retail & patient dining offer.
* Responsible for compliance on food and H&S legislation.
* Ensure that health and safety standards are understood and delivered across the site.
* Ensure achievement of high levels of client and patient satisfaction and monitor these on a regular basis.
* To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation.
* Responsible for the recruitment of direct reports and for ensuring recruitment is managed fairly and effectively for the service; ensuring vacancies are kept to a minimum and service levels & labour costs are not impacted by this.
* Responsible for managing staff within area of responsibility in line with the appropriate policies in relation to issues including conduct, performance, absence, grievance, fair treatment, pay progression, leave and all other HR policies.
What you bring:
* Proven experience of leading a team within a comparable service environment, Healthcare experience desirable.
* Financial awareness and understanding - cost control, revenues & margin within a Catering service.
* Ability to communicate effectively with patients, visitors, colleagues, clients.
* Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations.
* Experience of delivering relevant training, using company guidelines.
* Understanding of relevant Health and Safety, Employment, and other legislative requirements.
* Strong attention to detail and adherence to standards.
* Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook).
* Ability to deal with stressful situations with a flexible approach to the role.
* Analyse problems analytically, develop opportunities and implement innovative solutions.
What we offer:
* Flexible benefits fund of £1,300 to utilise across an array of benefits.
* Conveniently located with excellent access by public transport.
* Subsidised lunches.
* Discounted parking rates.
* A flexible and dynamic work environment, fostering work-life balance.
* Competitive compensation, recognizing your valuable contributions.
* Access to ongoing training and development programs, empowering you to grow professionally.
* Countless opportunities to grow within the company, supporting your career progression.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!
Ready to be part of something greater? Apply today!
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Frequency: Annual
Job Reference: SDX/TP/SR210963/HC
Contract Type: Permanent – Full Time
Closing Date: 08 November, 2024
Job Category: Catering Management
Business Unit: UK Healthcare
Location: Birmingham Children's Hospital, United Kingdom
#J-18808-Ljbffr