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Experienced Commercial Director driving growth and innovation at Rowland Brothers Funeral Directors and Fibrous Funeral Supplies
Company Description
Established in 1873, Rowland Brothers is a family-run firm of funeral directors serving bereaved families in Croydon and surrounding areas for over 150 years. We have earned a reputation for excellence in funeral direction and services. Committed to delivering support and assistance, we are members of several professional associations, including the National Association of Funeral Directors and the British Institute of Funeral Directors. Our dedication to providing professional and respectful services is supported by the active involvement of three generations of the Rowland Family.
Role Description
This is a full-time on-site role for a Mobile Funeral Arranger based in Croydon and Bromley across our 12 branches. The Mobile Funeral Arranger will be responsible for covering arrangements at all branches when other staff are on holiday, otherwise occupied, or additional assistance is needed. Responsibilities will consist of meeting with families, planning and arranging funeral services, and handling all necessary documentation. Day-to-day tasks include coordinating with funeral homes and other service providers, learning all details of services available and offering to families to ensure a complete and fulfilled quality service, ensuring the deceased are properly cared for at the branch, offering emotional support to families, and ensuring that all services run smoothly and respectfully.
Qualifications
* Experience in care of deceased, funeral arranging, and working in Funeral Homes
* Skills in Family Services and providing emotional support
* Strong Communication and Customer Service skills
* Ability to work effectively in a team and independently
* Relevant certifications or training in funeral direction are a plus
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Individual and Family Services
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