Account Manager - Frasers Derby
Account Manager - Frasers Derby
Apply locations Derby time type Full time posted on Posted Yesterday job requisition id JOBREQ00099883
Account Manager
Location: Frasers Derby
Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guiding their team towards achieving results and developing individual talents.
* Creating an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration.
* Proactively identifying, addressing, and managing any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures.
* Facilitating frequent team and individual communication to ensure collective knowledge.
* Sharing the brand vision and business challenges, giving meaning and empowerment to the team while holding them accountable.
Business developer:
* Building CHANEL’s portfolio of clients through data capture in line with the brand expectations.
* Developing business initiatives in line with the brand vision and strategy.
* Taking responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience.
* Communicating retail and collateral stock needs to all necessary parties.
* Providing feedback and reporting to line manager to influence strategies and recommendations.
Experience creator:
* Leading by example on the selling floor by creating tailor-made, personalized client experiences and building long-lasting relationships.
* Considering the omni-channel journey as a whole and helping the team embrace digital shopping trends.
* Facilitating the resolution of client service complaints with a holistic approach.
* Ensuring the team has tools/training to provide a CHANEL client experience.
* Ensuring visual merchandising guidelines are adhered to and that the business remains clean, tidy, and welcoming at all times.
CHANEL Ambassador:
* Having a solid knowledge of the brand, its heritage, and know-how, and sharing it with clients and the team.
* Implementing all training received and being proactive in self-learning.
* Ensuring respect of the uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
* Relationship-focused: Collaborative, partnering, and influencing skills.
* Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Posture and communication skills: Verbal and written communication, storytelling.
* Curious, personal agility, continuous learner.
* Self-awareness, self-confidence, and self-control/stress management.
* Enthusiasm, energy, and motivation.
* Trustworthy with integrity/ethics.
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
* Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions, Online GP App with 24/7 appointments, and Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance, and Retail Discounts across multiple retailers.
* Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
* Lifestyle: Arts & Culture Ticket Discounts across major attractions, CHANEL Product Discounts, and Employee Only Sales.
* Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers, and Additional Holidays.
*Benefits are eligibility-dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About Us
Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and high-end creations.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
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