Job summary To collect all debt owed to the Trust that is assigned to the post holder, this will include debt owed by NHS bodies, Local Authorities, Private & Overseas Patients You will help resolve disputes & escalate queries where appropriate Main duties of the job Contact customers to secure payment and maintain accurate records of activities. To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary. To plan and organise workloads to ensure an effective AR service is maintained To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required Maintain records of payments receipts and debt collection activities. Carry out month-end duties as required, to support the month end close. To help with Agreement of Balances exercise where required and as detailed by management Provide support to the Collections Manager and deputise as required Contribute to AR's system review and analysis. The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service. The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines. About us Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond. Date posted 25 October 2024 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year per annum incl. HCAS Contract Fixed term Duration 8 months Working pattern Full-time Reference number 289-CR-1646 Job locations Chelsea & Westminster hospital NHS Foundation Trust London SW10 9NH Job description Job responsibilities Contact customers to secure payment and maintain accurate records of activities. To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary. To plan and organise workloads to ensure an effective AR service is maintained To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required Maintain records of payments receipts and debt collection activities. Carry out month-end duties as required, to support the month end close. To help with Agreement of Balances exercise where required and as detailed by management Provide support to the Collections Manager and deputise as required Contribute to ARs system review and analysis. The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service. The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines. Job description Job responsibilities Contact customers to secure payment and maintain accurate records of activities. To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary. To plan and organise workloads to ensure an effective AR service is maintained To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required Maintain records of payments receipts and debt collection activities. Carry out month-end duties as required, to support the month end close. To help with Agreement of Balances exercise where required and as detailed by management Provide support to the Collections Manager and deputise as required Contribute to ARs system review and analysis. The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service. The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines. Person Specification Experience Essential Experience of working in Credit Control Experience of working in Finance or Accounts role in any sector Desirable Experience of working in Finance within the NHS Skills and Knowledge Essential Familiar with Computerised Financial Ledgers Working knowledge of Microsoft Office, including Outlook, Excel & Word Desirable Familiar with NHS based patient systems including Compucare & Cerner Intermediate or Advanced Excel skills Familiar with Oracle based software Person Specification Experience Essential Experience of working in Credit Control Experience of working in Finance or Accounts role in any sector Desirable Experience of working in Finance within the NHS Skills and Knowledge Essential Familiar with Computerised Financial Ledgers Working knowledge of Microsoft Office, including Outlook, Excel & Word Desirable Familiar with NHS based patient systems including Compucare & Cerner Intermediate or Advanced Excel skills Familiar with Oracle based software Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust Address Chelsea & Westminster hospital NHS Foundation Trust London SW10 9NH Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)