Job Description
We have an exciting opportunity for a Customer Service Supervisor to join our team in Market Drayton on a full time permanent basis!
As a Customer Service Supervisor you will be responsible for supporting the Customer Services Manager, developing and supervising the Team to ensure an outstanding service offering in a fast paced working environment and providing a continuous professional and dedicated facility for all Customer / Client needs.
Shift : 4 on 4 off, 6pm-6am.
Salary: £32,632 per annum
Key Duties of Customer Service Superv isor:
1. Day to day supervision of allocated members of the admin team to ensure that they undertake their duties in line with departmental processes and procedures.
2. Ensure your team is adequately trained in the execution of their daily duties, monitor performance and provide coaching / counselling / development when required.
3. Hold monthly 1-2-1’s to ensure PDP action plan objectives are being met.
4. Deal with and resolve personnel issues and raise with Senior Management / HR when appropriate.
5. Act as the liaison between business management and the client / customer, providing a flexible support service to deal with issues as they arise.
6. Implement new business from start to finish, ensuring that everything is in place to support the client / customer, eg. systems setup, clients understanding of processes and the provision of a joined up service.
7. Support business and client / customer ad-hoc projects.
8. Run weekly / monthly KPI data reports for the Head of Customer Service.
9. Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.
Qualifications
10. Previous experience of supervising a team to deliver excellent customer/client support services.
11. Able to manage conflict, seeing issues through to resolution whilst developing and maintaining successful relationships.
12. Able to identify and solve problems in a structured manner through specific attention to detail.
13. Excellent communication skills in order to deliver accurate information.
14. Effectively prioritise work load in order to meet set deadlines.
15. Able to work as part of a team or individually.
Additional Information
As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
16. Annual Leave – Competitive holiday entitlement of 235 hours per annum.
17. Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer.
18. Life Assurance - 2 x your annual salary.
19. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
20. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
21. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
22. Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!