Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We are excited to offer an opportunity for a Digital Learning Specialist to join Citizens Advice and help shape the future of our learning and development program. This role focuses on expanding our digital learning resources and ensuring they are accessible, inclusive, and impactful for colleagues across our national organisation.
Key Responsibilities:
* Collaborate with subject matter experts across the organisation to develop effective and engaging digital learning resources.
* Support colleagues in navigating and utilising our learning management system (LMS) by responding to queries, troubleshooting issues, and implementing fixes.
* Expand our digital learning assets by curating and developing a comprehensive library of learning materials, offering guidance to subject matter experts, and creating self-assessment and reflection tools.
* Review and maintain digital content, ensuring all learning resources are up-to-date and relevant.
* Coordinate our essential learning themesincluding safeguarding, information governance, and moreso that colleagues have access to critical development opportunities.
* Ensure all content is accessible to diverse learning needs, prioritizing inclusivity as a standard practice in every resource developed.
Areas of Focus: This role offers the chance to work on a variety of subjects, such as:
* Leadership
* Safeguarding
* Equity, Diversity, and Belonging
* Wellbeing
* Governance
While accessibility is a top priority, we also look forward to the Digital Learning Specialist exploring new ways to create impactful learning experiences, including balancing accessibility with interactive methods like gamification. This role offers the unique opportunity to go beyond maintaining current resources. You will contribute to the innovation of new learning methods and guide us in how we might incorporate AI to better support our colleagues' development and growth.
If you are passionate about digital learning, innovation, and helping others grow, we would love to hear from you! If you are interested in applying please demonstrate the following criteria in your cv and covering letter:
* Proven experience of designing, writing, curating and facilitating accessible, user-centred learning content with a specialism in all aspects of digital/micro/eLearning.
* Experience in digital learning SCORM/RISE and interactive media upload, troubleshooting and fix development, particularly within the context of learning management systems.
* Experience in delivering management/leadership learning programmes replace with Experience in modern Learning and Development theory
* Experience of working with learning management and publishing systems (LMS) and in a digital development environment.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants