The HVAC Supervisor plays a pivotal role in delivering a high quality service, by meeting with client representatives and customers as required, gaining feedback, engaging in proactive dialogue and generally promoting EMCOR and client site operations in a positive and favourable light. The Service Manager will also be responsible for overseeing the administration of the HVAC services element of the client contract. Provide reporting and feedback to the National Operations HVAC Manager and EMCOR management team, as required. The HVAC Supervisor - Contract Lead will be the primary point of contact for assigned contracts, ensuring the successful execution of PPM's including small projects from start to finish. This role requires a strong leader with exceptional technical skills, excellent communication abilities, and a proven track record in managing HVAC industry. The ideal candidate will be responsible for overseeing a team of technicians, ensuring adherence to service delivery timelines, budgets, and safety standards What you'll do:
* Ensure services are conducted in line with the Framework Agreement and that KPI's are achieved, ensuring any issues identified are resolved in a timely fashion
* EMCOR line management responsibility on site for HVAC services delivered by EMCOR staff and appointed sub-contractors
* EMCOR senior representative for all HVAC related matters and to provide HVAC expertise, survey sites and facilities and liaising with client representative
* The Service Manager must be capable of producing HVAC risk assessments for service and be responsible for the management and implementation of procedures
* Utilise service excellence skills and work as appropriate with the Account Management Team to develop and maintain working relations with customer and client team
* To identify and meet the needs of the client, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service
* To support the compilation and implementation of a focused Service Excellence Programme at client's site, including customer surveys, monitoring feedback, attendance at customer groups, and assisting in generating continuous improvement across the site contract
* Identify and implement operational improvements to ensure the continued provision of high quality service to customers, with the ability to recognise potential complaint situations and take effective steps to avoid and or resolve these situations
* Where appropriate work with client and EMCOR Senior Managers to develop plans for expanding and enhancing EMCOR's service offering within the business
* Oversee administration of the HVAC element of the contract, including personnel and sub-contractor management, forward planning of service activities and preparation of the monthly report and KPI results
* Ensure work is performed in adherence with company policies, procedures and standards and Health & Safety legislation and statutory regulations in order to maintain the integrity of operational activities and safety of employees and provide high quality service to customers
* Ensure sub-contractors and suppliers' activities are managed and that they are fully briefed on the site rules and regulations prior to the commencement of any work and continue to comply whilst work is being carried out
* Support the development and ongoing maintenance of the EMCOR CAFM (agility/ EMMA) system to ensure accurate records and reporting
* Ensure staff appraisals, development and training is effectively undertaken whilst maintaining appropriate records associated with personnel and service operations
* Compile periodic reports as required and maintain excellent communication with colleagues and the client
* Serve as the primary point of contact for assigned contracts, building and maintaining strong client relationships.
* Review all service reports and documents.
* Prepare and submit progress reports, and other necessary documentation.
* Supervise and mentor a team of HVAC technicians, providing guidance and support.
* Schedule and coordinate daily work assignments working closely with the scheduling team, ensuring efficient utilisation of resources.
* Conduct regular site visits to monitor progress and quality of work.
* Ensure adherence to company policies, procedures, and safety standards.
* Address and resolve any performance issues or conflicts within the team.
* Technical Expertise:
* Provide technical expertise and support to the team, troubleshooting complex HVAC issues.
* Ensure compliance is 100%
* Conduct quality control inspections to ensure work meets or exceeds industry standards.
* Maintain accurate records of work performed and equipment used.
* Order and track materials needed for jobs.
* Maintain regular communication with clients, providing updates on PPM's and addressing any concerns.
* Conduct client meetings to review performance and resolve issues.
* Ensure client satisfaction by delivering high-quality work and exceptional customer service.
* Enforce all company and site safety regulations.
* Conduct regular safety meetings and toolbox talks.
* Ensure all team members are properly trained and certified.
* Investigate and report any safety incidents or near misses.
Highly developed level of interpersonal and customer relationship skills
* Professional and polished appearance and manner
* Valid first aid at work qualification, preferred but not essential
* Previous experience in a similar HVAC service manager role preferred
* Excellent administrative, organisational, telephone and interpersonal skills are essential
* Methodical, articulate, proactive are essential
* Must be able to confidently deliver presentations and communicate at all levels
* Knowledge of all aspects of HVAC (Combustion) services,
* To work reasonable overtime as and when required
* Requires participation in an on-call roster.
* Undertaken relevant Health and Safety Training (SMSTS / IOSH)
* Proven experience as an HVAC Supervisor or similar role, with a focus on contract management.
* Strong knowledge of HVAC systems, including installation, maintenance, and repair.
* Excellent leadership and team management skills.
* Strong communication and interpersonal skills.
* Ability to read and interpret blueprints, schematics, and technical drawings.
* Proficient in software and Microsoft Office Suite.
* Valid driver's license and clean driving record.
* Relevant HVAC certifications Fgas & Gas Safe knowledge.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden
of facility operations, freeing up our customers to concentrate on their business., At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.