Job Description Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets. Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manages and motivates the teams in order to improve sales and the quality of F&B services. Improves the department's results by increasing sales and the productivity of F&B points of sale. Customer relations Enhances guest satisfaction, Handles guest comments and complaints, ensuring follow-up, Develops close relationships with guests to encourage loyalty, Ensures guests receive a warm and personalized welcome, Professional Techniques / Production Organises and supervises the preparation of points of sale according to activity forecasts, Ensures that reference standards are properly applied, Checks that sales materials are well presented Commercial / Sales Sets daily sales targets for the team Analyses guests' comments and shares them with the team Keeps close track of what the competition is doing, and encourage upselling techniques Develops excellent relations with guests Management and Administration Supervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided b.y the brand, Ensures that the equipment and cultural assets of the department remain in good condition and working order Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness Ensures that food and beverage costs comply with requirements defined by the hotel and the brand Hygiene / Personal safety / Environment Is responsible for keeping the equipment and furniture in good condition, Ensures machinery works reliably and follows up any technical work, Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected Sets up an action plan based on the hygiene analysis results and tracks implementation Applies and ensures application of the hotel's security regulations (in case of fire etc) Is responsible for the security of people and property in the area under his/her remit Maintain high grooming and uniform standards and make sure employees are strictly abiding by it