Fixed Term until 18th May 2025- 37 hours per week We are looking for an individual to join our Home Repairs Service and become our next Customer Experience Advisor, being the first point of contact for customers accessing our services. Multi-tasking in a busy team environment, you will be outbound calling customers to arrange Gas, Electrical, HSI, Solid Fuel, Pull Cord or associated compliance servicing appointments. You will also receive inbound calls and emails relating to these compliance services. You will be the point of contact for your colleagues and customers, handle queries promptly and to timescales so excellent customer service and communication skills are required. About You: You will have experience in working in a customer focused environment alongside having previously used Microsoft Office and other systems. Great IT skills along with keen attention to detail and keeping calm under pressure are needed for this role. If you are a current colleague, please speak to your manager as we will need Head of Area approval before progressing your application for this secondment. At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. MBITIOUS FOR ALL - We are one team, aiming high for our customers. ENUINE – We are authentic and encourage everyone to be themselves. WAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration. AKE THE DIFFERENCE – we are proactive and strive to make a positive impact. FFECTIVE – We are professional and can be relied on to achieve consistently good results.