Service Desk Support Manager
Monday to Friday 9.00AM - 5.00PM and 1 in 4 weekend rota
Annual Salary between: £30,000 - £37,000 plus £5,000 shift allowance
What's in it for me?
Our client based in Stourport-on-Severn, who are an exciting market leader looking to recruit a Service Desk Support Manager to oversee the day-to-day operation of the Service support desk operation. This is a permanent opportunity offering a basic salary up to £37,000 with an extra £5k for a shift allowance as the role involves 1 in 4 weekends.
What are the benefits?
* Modern working environment
* Working for a market leader
* Free site parking
* Canteen and break out area
* Career progression and development
* Team incentives
* £5k shift allowance additional to basic salary
Day to Day Duties
1. Manage a team of service support staff and ensure they provide excellent customer service!
2. Identifying/implementing potential improvements in service desk operation
3. Dealing with staff HR duties
4. Allocating jobs to team of service field engineers
5. Develop and implement strategies to improve customer satisfaction and retention.
6. Handle escalated customer inquiries and complaints.
7. Collaborate with other departments to resolve customer issues.
8. ...