Who We Are Trinity Fire & Security has been helping businesses to ensure the safety of their people, properties, and business operations for over 25 years. Using our extensive knowledge of fire, life safety and security systems, we will design a tailored solution to meet each client's individual needs. We pride ourselves in offering a full customer aftercare service ranging from traditional maintenance through to ensuring full legislative compliance. Job Summary The position of Labour Controller is key to the business Service Operations for both customer excellence and business profitability. Your role will be to arrange, plan and coordinate field engineering activities (Preventative Maintenance and Remedial Works) in line with the business processes and customer Service Level Agreements. The position requires the candidate to be able to operate in a fast-passed environment, who can work to strict timelines and can adapt to meet the needs of the customer, which often vary dependant on the contract. Principal Responsibilities Operational Duties Managing a Team of field engineers to ensure their daily diary bookings are in line with the business targets set both in terms of monetary value and productive hours on site per engineer, per day. Delivery of exceptional customer service, in line with customer Service Level Agreements and expectations. To work with the Reactive and Support Teams to ensure that scheduled works can proceed in line with contract specifications. Accountable for: Maximising the engineering hours available per day. Effective planning and scheduling of engineer’s diaries and resulting daily revenue targets set by the business. Key Competencies of jobholder Skills: Ability to communicate fluently with customers, manufacturers & internal staff. Ability to resolve customer related issues. Ability to work as a positive team member with a can-do attitude. Ability to prioritise workloads to meet agreed deadlines. Experienced with using Service Management systems / Service-related operating systems, Key Performance Indicators & Customer Portals. Benefits: 23 days holiday, plus bank holidays Company pension scheme Life assurance Employee Welfare assistance programme Health and Safety: Completion of any required company induction. Undertake online modular training (Oxford Applied Training). Work inline company H&S guidelines & processes at all times.