Cafà Supervisor
Location: Rotherham
Salary: A GBP 25,864 : A GBP 29,180 per annum depending on experience
The Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to their community since 1996.
The Role
The Cafà Supervisor ensures that each hospice cafà is not only well:run but a haven of comfort and connection for patients, families, staff, and visitors.
In this role, you lead by example, providing an exceptional hospitality experience while ensuring that food safety, sustainability, and inclusivity remain at the heart of what they do. With the Living Lifes Wishes strategy guiding them, you help create joyful, welcoming spaces that add more life to every day.
Key Responsibilities
Cafà Operations and Leadership
* Take the lead in managing the day:to:day running of the cafÃ, ensuring a smooth and efficient service.
* Supervise and support Cafà Assistants and volunteers, ensuring all tasks are completed to a high standard.
* Maintain a welcoming and friendly atmosphere for all customers.
* Ensure compliance with food safety, hygiene, and health and safety regulations.
* Monitor and maintain high standards of cleanliness across the cafÃ.
* Ensure all food and drinks are prepared and served in accordance with Rotherham Hospices policies and food hygiene regulations.
* Manage the cash register and card payments, ensuring accuracy and security.
Food Safety, Allergen Management and Compliance
* Ensure all cafà staff comply with Level 2 Food Safety in Catering standards.
* Act as the Allergen Champion, ensuring full compliance with allergen laws and best practices.
* Maintain up:to:date allergen information for all food and drinks served in the cafÃ.
* Train and support Cafà Assistants and volunteers in allergen awareness and cross:contamination prevention.
* Ensure accurate allergen signage and information is available for customers.
* Implement and oversee HACCP procedures, temperature logs, and allergen records.
* Ensure all food is correctly stored, labelled, and handled to prevent contamination.
* Monitor and enforce cleaning schedules to meet environmental health standards.
Stock and Supplier Management
* Order stock and manage inventory to reduce waste while ensuring availability of key items.
* Liaise with suppliers and place orders in a timely manner.
* Support sustainability initiatives by reducing food waste and sourcing ethical suppliers where possible.
* Work closely with the Head of Cafà Operations to monitor stock costs and suggest efficiencies.
People Management and Training
* Support the induction and ongoing training of Cafà Assistants and volunteers.
* Provide clear guidance to staff on roles and responsibilities, including allergen awareness.
* Ensure volunteers are trained and supported in their cafà roles, fostering an inclusive and positive working environment.
Customer Engagement and Development
* Ensure high levels of customer service and responsiveness to feedback.
* Work with the Head of Cafà Operations to develop menus and pricing strategies.
* Support hospice fundraising events by aligning cafà operations with planned activities.
* Provide reassurance and guidance to customers with allergens or dietary concerns.
Skills and Qualifications
* Experience in a similar cafà or hospitality role. Y Level 2 Food Safety in Catering (or willingness to obtain before starting).
* Knowledge and understanding of allergen regulations, with a commitment to ensuring compliance.
* Excellent customer service and communication skills.
* Experience in cash handling and stock control.
* Ability to lead and motivate a small team.
Benefits
* Holidays: A work:life balance is important for everyone, which is why they offer all employees 30 days annual leave per year (plus bank holidays), plus an additional days leave in every 5th year.
* A supportive and comfortable working environment: Th