Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Disrepair Manager
Worcester based with a balance of home and office working
£43,325 - £45,605 per year
35 hours per week
We have an exciting opportunity for a Disrepair Manager to join our team based at our Head Office in Worcester. The role sits with the National Head of Asset Sustainability and the successful candidate will manage a team of disrepair coordinators whose aim is to bring all claims received to a timely resolution ensuring we are meeting our maintenance responsibilities as a landlord. You will support in the delivery of a first class, customer-focused disrepair service. To take ownership of a high-profile business stream ensuring the right outcomes are achieved for our customers and that insights gathered throughout the process are used to drive improvements and investment in our existing assets.
The role of Disrepair Manager will include:
* Lead the management of the disrepair workstream for Sanctuary Group ensuring that outcomes are met and delivered within the agreed scope and timeframes avoiding the impact of disrepair breached
* Manage, recruitment, performance management and development of the team, to ensure required skilled people are available to meet business needs for delivering high quality housing services
* Work collaboratively building strong relationships with stakeholders both internal and external at a national, regional and local level to support the management of disrepair including but not limited to legal counsel, property services and housing
* Lead the development and improvement of dashboards and platforms that support the management of disrepair cases
* Provide a regular suite of reports and updates to the Senior Leadership Team giving assurance over the control of cases relating to disrepair claims. Provide analysis of cause and promote preventative measures to mitigate risk to similar properties in our portfolio
* Lead and contribute, as appropriate, to special projects and change programmes in support of the Group’s values and objectives
Skills and experiences:
* Proven experience of undertaking a similar role within the Property industry managing a housing function
* Good understanding of written and spoken English
* Good communication skills
* Ability to influence others directly or indirectly to achieve strategic aims
* Excellent interpersonal and customer care skills
* Intermediate Microsoft Excel
* Ability to extract and interrogate data
* Degree, management qualification or relevant professional qualification
* Travel is a requirement of the role, therefore a full valid driving license is essential
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £43,325 per annum (rising to £45,605 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 25 February 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for us, take a look at our company page on Linkedin
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.