Job summary RECEPTIONIST - NORTHGATE SURGERY, PONTEFRACT WORK PATTERN: MONDAY - FRIDAY BETWEEN THE HOURS OF 7AM-6:30PM We are looking for a experienced Receptionist to join our team. This is a busy Practice and you will be very involved in patient care, from organising appointments, using care navigation techniques (full training given), working closely with our clinical triage team, assisting on front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book in to specialist clinics, handling the movement of patient records, scanning and summarising (training given). The role is for 37 hours a week. However, flexibility is essential as you will also be expected to cover for holidays and sickness. Pay rate is competitive and you will receive 6 weeks holiday plus bank holiday (pro rata). Previous experience as a Receptionist in General Practice or another busy reception environment is essential. Main duties of the job Making appointments for patients Care Navigate to other services if appropriate Deal with online services such as Patchs, Emails and GP Billing Handling queries and requests regarding prescriptions Register new patients and temporary residents Ensure outstanding queries are explained and handed over to next shift, as necessary Collect payments from patients for non-NHS services About us Northgate Surgery is a large doctors practice in Pontefract with 15468 patients. The practice is dynamic and innovative in the way it is run. We like to work at the forefront of change. We are heavily involved in our Primary Care network and work closely with the other Practices. Northgate surgery is a training practice with a wide variety of different students. Benefits package includes competitive salary, NHS pension and 6 weeks holiday. Date posted 07 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0946-25-1234 Job locations Northgate Pontefract West Yorkshire WF8 1NF Job description Job responsibilities Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing and Administration 16. Pulling Lloyd George envelopes when requested by doctors 17. Summarising of patient notes 18. Read coding and scanning of daily post 19. Assisting with insurance paperwork 20. Assisting with QOF work and any other initiative run by the Practice General 21. Input and extract information from Practice computer system 22. Observe health and safety guidelines at all times 23. General housekeeping (e.g. keeping reception and waiting areas tidy) 24. Any other reasonable duties as necessary Job description Job responsibilities Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing and Administration 16. Pulling Lloyd George envelopes when requested by doctors 17. Summarising of patient notes 18. Read coding and scanning of daily post 19. Assisting with insurance paperwork 20. Assisting with QOF work and any other initiative run by the Practice General 21. Input and extract information from Practice computer system 22. Observe health and safety guidelines at all times 23. General housekeeping (e.g. keeping reception and waiting areas tidy) 24. Any other reasonable duties as necessary Person Specification Qualifications Essential Good standard of general education Desirable NVQ level 2 in Customer Care Experience Essential Experience of working with the general public Strong Customer Service background Desirable Experience of SystmOne Experience of working in a GP Practice Person Specification Qualifications Essential Good standard of general education Desirable NVQ level 2 in Customer Care Experience Essential Experience of working with the general public Strong Customer Service background Desirable Experience of SystmOne Experience of working in a GP Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NORTHGATE SURGERY Address Northgate Pontefract West Yorkshire WF8 1NF Employer's website https://www.northgatesurgery.org/index.aspx (Opens in a new tab)