Job Title: Senior Property Manager
Location: Crowthorne House, Wokingham
Brand: Romans
Salary: up to £33,500 OTE inclusive of commission
Hours: Monday to Friday 8:30am to 5pm
About Romans:
Romans, founded in Bracknell in 1987, are one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us, giving us a combined UK network of over 215 estate and letting agencies, known as the Leaders Romans Group.
LRG is an award-winning national property company, going through exciting growth and offering tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Romans are seeking a Senior Property Manager to join our dedicated and dynamic team based in Wokingham. You will need experience working as a Property Manager/Senior Property Manager, and customer service to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* Overseeing department to ensure professional and courteous service is received by Landlords and Tenants, identifying opportunities to enhance service levels.
* Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching, and development.
* Hold occasional team meetings.
* Attend branch meetings as required and advise branch managers of any matters requiring their attention.
* Respond promptly and effectively to internal and external complaints.
* Manage the tenancies of a group of properties from commencement until the property is returned to the owner, adhering to landlords’ management instructions.
* Organise remedial works to be completed on a timely basis.
* Advise landlords/managing agents of repairs needed.
* Obtain estimates, issue works orders, and pay invoices.
* Deal promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
* Receive End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposits for cleaning, repairs, or replacements.
* Finalise the release of security deposits in line with scheme rules.
* Keep the diary up-to-date to monitor outstanding matters.
* Report any complaint or legal letter/notice to the Branch Manager, Area Manager, and Lettings Director immediately upon receipt.
* Liaise closely with letting offices and client account departments.
* Respond immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
* Assist with customer complaints and investigations if required.
* Ensure appropriate charges are made for all services rendered.
* Serve appropriate notices, where the landlord or tenant wishes to end a tenancy.
* Deal with landlord statement queries.
* Negotiate extensions and renewals.
* Achieve and maintain relevant industry qualifications.
What are we looking for:
* Excellent communication, written and verbal.
* Professional telephone manner.
* Organisational skills, time management, and attention to detail.
* Full UK Driving License Required.
What we can offer you:
* Proven track record for career growth and advancement within the company.
* Market leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.
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