Customer Support Executive
Location: Meriden
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: R05275
Your Role:
Corpay is currently looking to hire a Customer Support Executive within the Service Maintenance and Repair Operations division. This position falls under our Epyx line of business based in Meriden, West Midlands, UK.
Epyx specializes in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle maintenance, hire, remarketing, and relicensing.
This is a full-time, permanent role, working on a hybrid basis (3 days in the Meriden office and 2 days from home).
What You’ll Be Doing:
As a Customer Support Executive, you will be responsible for handling queries from the 1link network of service centres, scheduling future work bookings on behalf of drivers, providing support, and ensuring customer satisfaction.
Key Accountabilities:
* Handling Inbound Calls and Inquiries: Answering telephone calls and responding to emails from Service Centre users and Drivers seeking assistance with products or services.
* Resolving Issues: Troubleshooting and resolving customer problems efficiently and effectively.
* Managing Bookings: Handling the booking process for clients, including scheduling appointments and reservations through the 1link platform.
* Handling Cancellations and Changes: Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes.
* Recording Details: Accurately documenting customer interactions in the company’s CRM system.
To Be Successful:
* 1-2 years experience in Customer Service
* Communication Skills
* Active Listening
* Technical Proficiency
* Multitasking
* Adaptability
* Detail-Oriented
* Teamwork
* Customer Service
* Conflict Resolution
The Rewards We’ll Give You:
* 4 X Life insurance
* Pension scheme 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to benefits portal
* Access to LinkedIn learning
About Corpay:
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses.
All offers of employment made by Corpay are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting.
About Us
Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
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