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The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.
As a Service Technician, you will work as a team efficiently, utilizing department resources, to exceed service billable hours quota and ensure timely machine turnaround and customer satisfaction.
This position is full-time, Monday-Friday, 8 am to 5 pm, working in the office at our Manchester, NH location.
Responsibilities:
* Diagnoses and repairs all types of electro-mechanical and pneumatic equipment.
* Reviews and prepares parts and equipment for return to stock condition.
* Provides technical support for customers, employees, and sales representatives.
* Data entry to process service orders, machine maintenance, service notes/reports, and shipping information.
* Ensuring all software systems are up to date with required information.
* Ensuring customer documents and tax requirement information are accurate.
* Quoting Preventative Maintenance agreements and Field Service.
* Assists in machine maintenance training for our customers, sales representatives, and new employee orientation.
* Handles and monitors support cases in Salesforce.
What you bring to the table:
* 2-year technical degree and 2 years of related experience required (or equivalent combination of education and experience).
* Strong Technical aptitude required (mechanical and electrical).
* Strong verbal and written communication skills required.
* Travel required - approximately 35%, ability to travel internationally if needed.
* Must be Team-oriented with the ability to multi-task.
* Valid Driver’s License and Passport required.
We recruit and hire individuals that add to our success - by seeking employees who are team-oriented, self-motivated, and have great personalities. If you are eager to work in a team environment with a strong desire to succeed, we'd like to meet you.
Our Manchester, NH location has an onsite fitness room, wellness room, complimentary snacks and drinks, a cafeteria with a full kitchen and ping pong table, company-sponsored lunches and events, dog days, and more. Come join the fun and be part of a great team!
Health | Dental | 401(K) Plan with 100% company match up to 7% of salary | Wellness and Vision Reimbursements | Tuition Reimbursement | Sales Bonus Program | 11 holidays | Paid Leave | Flexible Spending Accounts | Life Insurance | Short and Long-Term Disability Insurance
EOE/Veterans/Disabled employer
If you need an accommodation to apply, please contact HR at 603-668-8117.
Do you have any questions?
For further details, please contact:
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