Job Title: Customer Service Representative - 3 Month Fixed Term Contract
Job Description
We are seeking a highly skilled Customer Service Representative to join our team on a 3 month fixed term contract. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the wine industry.
Key Responsibilities:
* Wow our customers with consistently phenomenal service both on the phone and via email.
* Process customer orders accurately and efficiently to ensure that our vehicles are able to load and deliver on time.
* Work closely with our bonded warehouse, our network of transporters and suppliers in order to ensure they understand what they need to do to guarantee we deliver our promises.
* Provide a comprehensive range of administrative tasks including organising samples, arranging returns, raising credits, all of which are to be carried out to completion within the timescales committed to.
Requirements:
* A minimum of one year's experience working in a busy customer service environment.
* Confident on the phone and have an amazing telephone manner.
* Strong admin skills, which even when the pressure is on, you will perform consistently well.
* Excellent communication skills, including the ability to write and speak articulately due to an excellent command of the English language.
* You will thrive as part of a team but also be able to work on your own initiative.
* Problem solver, able to take solutions to completion.
* Computer literate with good Microsoft Office skills.
* Demonstrate a willingness to learn new skills.
Why Boutinot?
We're an exciting, growing and progressive business within a wonderful trade. You can nurture a love and passion for wine, travel, business – whatever your vice may be – in an environment that welcomes change and loves what they do.
What We Offer:
* A private gym
* Access to accommodation at our wineries abroad
* A discounted staff account
* A cycle to work scheme
* Long service and special occasion rewards
* A profit share bonus scheme