IT Support Engineer – Manufacturing – REF 1109
21 Days Holidays rising to 25 days (Xmas Shutdown Holiday) / Pension (3%/5%) / Free Parking
Region: North West
Our client is a well-established holding company which aims to develop and nurture underperforming and under-commercialized manufacturing companies in the Northwest. Within the group, there are a number of companies with one requiring a 2nd Line IT Support Engineer.
The main function of the IT Department is to ensure that the IT infrastructure is fit for purpose and fully functional across the group. There are supporting MSPs and vendors to call on, but the main element of the role will be to provide ongoing IT Support Services across the group and to ensure that the IT Hardware and Software Systems remain in a stable condition. Excellent communication and interpersonal skills are vital.
Responsibilities:
* Management of IT networks and infrastructure across the sites.
* Effective, efficient, and quality functionality working within the IT Department.
* Monitoring Key Performance Indicator results and implementing actions when necessary.
* Setting and implementing strategy to ensure the IT capability can meet demands.
* Work with existing external IT support provider in resolving outstanding issues and monitor support requests by users, bringing in preventative measures where appropriate.
* Implement IT induction and training programmes for new and existing users.
* Install and support hardware, including personal computers and peripherals.
* Record and monitor Key Performance Indicators (KPIs) as agreed with the Chief Financial Officer.
* Follow agreed standards for installing operating systems and application software.
* Ensure all software is correctly licensed and legally compliant.
* Assist with the development and support of application software (supporting Access databases in SharePoint and the ERP system EFACS).
* Support data networks, in conjunction with a third-party provider.
* Support mobile phone users in conjunction with a third-party provider.
* Support telephony systems, in conjunction with a third-party provider.
* Implement robust backup procedures for all servers across the group.
* Ensure recovery procedures are tested on a monthly basis.
* Ensure the sites are fit for purpose and presented to an excellent, professional standard to accommodate growing business needs.
* Ad-hoc Infrastructure Project requirements including Door Access Controls, Alarms, CCTV.
* Responsible for updating Company Websites/LinkedIn/Company Socials on Marketing activity.
We are looking for someone with skills across desktop, network, and server technology. The ideal candidate will be an all-rounder with the ability to tackle various challenges and a willingness to be technology agnostic. The role would suit a self-starter who is currently operating at a 2nd Line level.
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