Main area: Continuing Healthcare Team
Grade: NHS AfC: Band 3
Contract: Fixed term: 5 months (FTC)
Hours:
* Part time
* Flexible working
* Home or remote working
22.5 hours per week (Monday to Friday, 9am to 5pm)
Job ref: 105-6734375
Employer: Coventry & Warwickshire Integrated Care Board
Employer type: NHS
Site: Parkside House
Town: Coventry
Salary: £24,071 - £25,674 pro rata per annum
Salary period: Yearly
Closing: 10/11/2024 23:59
Interview date: 21/11/2024
Administrator
NHS AfC: Band 3
Job overview
To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets.
Main duties of the job
* Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
* Inputting and maintaining data on data systems, together with the associated correspondence.
* Monitoring data input and printing reports from computerised systems as required.
* To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required.
* Collation and preparation of relevant documentation in support of service delivery.
* Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required.
* Deal with invoice queries in an efficient and timely manner, as required.
* Answer telephone calls, taking messages and passing on accurately to the relevant department/person.
* Ensure that general office supply levels are maintained.
* To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to. To send post recorded delivery when requested.
* Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
Working for our organisation
NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborative working and aligned processes.
Benefits include:
* Access to Occupational Health Services
* Childcare Vouchers Scheme (existing members only)
* Generous Holiday Entitlement which increases with Service
* Defined Benefit Pension scheme
* Employee Assistance Programme (Offers Counselling, Financial, Legal, Health and Wellbeing Services)
* Flexible Working Arrangements
* Long Service Reward Scheme
* NHS Discounts (available online and in-store)
* Occupational Maternity and Paternity Pay
* Occupational Sick Pay
* Study Leave
Detailed job description and main responsibilities
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
* Demonstrable experience of working in an administrative environment and working with computerised data systems.
* Working knowledge of Microsoft Office.
* Awareness of equality and valuing diversity principles.
* Understanding of Confidentiality and Data Protection Act.
Person specification
Knowledge, Experience and Qualifications
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
* Able to work on own initiative, organising and prioritising own workload to set deadlines.
* Demonstrable experience of working in an administrative environment and working with computerised data systems.
* Working knowledge of Microsoft Office.
* Experience of working in a health care environment.
* Awareness of a range of Health Services provisions.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
#J-18808-Ljbffr