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Seasoned Talent Solutions Leader | Expert in Recruitment and Talent Acquisition
Job Title: Field Service Specialist
Location: Belfast, U.K.
Job Type: Contract (Inside IR35)
Duration: 6 months
Job Summary:
As a member of the Field Services team, the candidate will provide onsite IT support to a financial services client with excellent customer service, technical expertise, and timeliness in a client/3rd party environment. This role involves frequent face-to-face interaction with users, peers, and managers for deskside support, service requests, and on-site incident resolution. The candidate will collaborate within a team environment, provide smart-hands support to other IT teams (e.g., Audio Visual, Network, Server, print services), and ensure successful customer outcomes.
Prerequisites for All Candidates:
* Minimum five years of experience in a deskside/field services/site support role.
* Strong spoken and written English proficiency.
* Experience working with European or US-based multinational corporations (preferably financial services).
* Five+ years of field service support experience in a Microsoft environment (Apple Mac support knowledge is advantageous).
* Eligibility to work in the target country.
* Willingness to work 100% onsite (no remote work).
* Participation in shift rotation (office hours) and on-call rotation (out-of-hours).
* Availability to cover public holidays as required.
Essential Duties and Responsibilities:
* Research, resolve, and respond to complex technical issues/escalations; follow up to ensure resolution.
* Maintain up-to-date knowledge of product offerings, support policies, and delivery methods.
* Provide technical coaching/mentoring to desktop services staff and associates.
* Install/upgrade hardware/software per service requests; coordinate with users and ensure satisfaction.
* Physically lift/move equipment up to 15kg as needed.
* Participate in team projects (e.g., upgrades/rollouts).
* Use IT ticketing systems for incident management.
* Operate and troubleshoot videoconferencing equipment.
* Provide smart-hands support to 3rd line remote teams.
Technical Skills and Personal Abilities:
* Strong analytical and troubleshooting skills.
* PC hardware expertise (Dell/HP/Lenovo).
* MS Windows/Apple Mac build and support (Mac preferred).
* Software installation/troubleshooting and technology refreshes.
* Mobile device support (iOS/iPad/iPhone), excluding hardware repairs.
* Experience with client-managed mobile applications.
* Asset tracking and stock room management.
* Basic AV, network, and telephony support knowledge.
* Server-side workstation maintenance (upgrades/patching).
* High integrity, customer-centric mindset, and attention to detail.
Education/Expertise:
* Technical degree (BSc/MSc).
* Five+ years of experience in hardware/software/network troubleshooting.
* Technical certifications (advantageous).
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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