Patient Access Administrator Location: Brighton Job Type: Temporary Sector: Healthcare Duration: Until the end of March with potential extension Pay Rates: £12.82ph inclusive of holiday pay Days and Hours: Monday to Friday 9am to 5pm – 37.5 hours per week Job Summary: Our client is looking for an Patient Access Administrator to provide an efficient and high quality appointment, reception and administration service within the healthcare service. The Patient Access Administrator must ensure patients are accurately registered and processed on the system within the department. Main Duties and Responsibilities: This role involves lots of telephone conversations and composing emails. Using specialised knowledge of radiographic procedures and systems, schedule and book appointments on Information System (CRIS) You must consider at all times any specific requirements that the patient may have and adjust the preparation accordingly. Maintain and monitor an accurate electronic three-tier system (request, waiting and partial booking) so that appointments are made in line with priority and local targets. Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English. Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability and recent bereavement. Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic. Administration duties Ensure accurate input of patient and referral details when registering on the Information System (CRIS). Ensure accurate input of patient details when registering on the Patient Administration System (Oasis). Support the Patient Access Manager with induction and orientation of new staff. Monitor and maintain appropriate levels of stationery informing the Patient Access Manager of any potential problems in a timely manner. Ensure confidentiality is maintained at all times and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented to appropriate Trust policies Reception duties Ensure patients are received at reception, inform appropriate staff of their arrival and deal with any concerns the patient might have in a professional and courteous way Be responsible for incoming referrals received via order comms, fax or post. Distribute all named correspondence. Deal efficiently with all staff and patient enquiries by phone or in person, acting on own initiative and with tact and diplomacy at all times. Essential Experience: Experience in a customer service role Experience within administrator NHS experience Experience of Excel Desirable Experience: Experience using CRIS and Oasis Smart card holder Personal Attributes: Excellent written and verbal communication. Excellent time management skills A drive to work strongly towards targets To feel confident working alone as well as within a large team