RESTAURANT HOST - Harrogate RESTAURANT HOST Various Hours 11.50 per hour plus monthly service charge, typically 2,400 annually Various Hours Available Service charge typically over £200 per month (£2,400 per year) All applicants must be able to provide evidence of their Right to Work in the UK Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience. Key Responsibilities We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service. Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines Be able to competently maintain the operation of the restaurant and bars during service Inspire and motivate your peers to deliver outstanding customer service Responsible for cash and stock security Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations Communicate effectively all details of a guest reservation to the server staff Escalate any complaints to Management or supervisors Be confident to communicate with guests over the phone, conducting call backs and taking bookings About You Have outstanding customer service skills Go the extra mile for all guests, in providing them an enjoyable experience When time allows you should be able to enjoy chat with your guests and enjoy yourself Ensure a welcoming and atmospheric ambience Deal with or escalate guests complaints immediately and effectively Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Grantley Gateway - Discounts and cash back on shopping and trips out Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’ Grantley Academy to support your development Annual paid volunteering days