CORE TASKS AND FUNCTIONS This is not intended to be an exhaustive list of all responsibilities and duties, but an overview of the post holders principal areas of responsibility within the practice. Duties will change in line with developments within the NHS and more particularly within this General Practice. 1 Practice Operation and Development actively participate in practice and team development meetings collect, collate and provide data as part of the clinical/organisational audit process audit personal service provision as required as part of work performance review where requested, participate in the development of new services, including the documentation of new/revised processes (eg, drafting/amending protocols) be committed to participation in training and education (inc clinical supervision) participate in practice procedures for performance review and appraisal 2 Risk Management be aware of practice policies on risk management/Health & Safety, and operate appropriate procedures for minimising risk maintain/monitor personal Hep B status as per practice protocol be aware of the practice policy on fire safety procedures, and operate appropriate procedures for minimising risk be aware of and work to appropriate infection control standards understand and apply the principles of cold chain be aware of Child Protection Protocol and ensure any concerns are promptly and appropriately reported assist in the identification of potential risks in the work environment assist as required in the handling of blood and body fluid spillages participate in practice Significant Event Audits (SEAs) and ensure that events known to you are documented and referred to the appropriate person ensure that all duties are undertaken with due regard for patient confidentiality ensure patient consent is provided where appropriate - as required under current data protection legislation where the poor performance of peers is adversely affecting the team/practice, ensure that this is brought to the attention of either line or senior management ensure all work tasks are fully documented to ensure adequate cover arrangements can be implemented as part of any contingency planning process 3 Partnership Issues participate in the support of GPs and locums to ensure they are able to appropriately utilise the support services available to them 4 Patient and Community Services disseminate information about the practice as required ensure patients are adequately informed of variations to service provision enter all clinical contact data onto EMIS Web system using agreed codes, templates and protocols as appropriate when appropriate make patient appointments according to practice protocols using the EMIS Web system provide appropriate and accurate information to callers ensure fully familiar with Practice Complaints Procedure and alert line manager to any potential patient complaints participate in the review of patient complaints have special responsibility for specific areas of nursing (eg, phlebotomy, diabetic foot checks, etc) have special responsibility for specific areas of the nurse team administration, eg Maternity, recalls, etc provide cover for colleagues as required ensure that all duties are undertaken with due regard for patient confidentiality 5 Finance actively contribute to achievement of QoF, LES and DES targets 6 Human Resources attend and actively participate in Team, Primary Health Care Team and Practice Meetings carry out work according to agreed rotas/timetables and report any problems to line or senior management participate in the induction and training of new and/or junior staff actively participate in personal supervision sessions actively participate in the annual personal appraisal process ensure that all duties and interactions are carried out in accordance with practice personnel protocols (eg, Bullying and Harassment Policy, etc) 7 Premises and Equipment where requested by line or senior management, participate in stock control procedures relating to stationery and/or clinical supplies report any equipment operating problems to line management report any premises/maintenance problems to line management contribute to ensuring premises security maintain appropriate infection control standards where appropriate, carry out/ensure regular equipment checks (inc calibration as appropriate 8 Information and Management Technology ensure appropriate clinical and administrative data is recorded in manual and/or computerised records retrieve information as required comply with all systems for data security and protection (including when required backup procedures for personal and system data) promptly report all computer problems to the Practice Administrator (this includes hardware, peripheral, software and system problems) 9 Population Care provide data as requested to support the provision/review of clinical care be aware of service performance indicators as they relate to the work of the Nurse Team and prioritise workload in the light of agreed performance targets participate in patient recall processes provide appropriate and accurate information to patients including care plans where clinically indicated carry out a full range of tasks appropriate to the grade of the HCA post carry out specific health promotion and lifestyle advice activities appropriate to the grade of the HCA post together with nursing colleagues, ensure that there are a range of disease management clinics appropriate to the current needs of the patient population and the requirements of the practice liaise with community nursing colleagues re to provision of equitable nursing care provision to housebound patients where requested, assist GPs in the provision of clinical services (eg, minor surgery, etc)