Contents Location About the job Benefits Things you need to know Apply and further information Location This role can be based at our sites in either Ryton-on-Dunsmore, near Coventry (CV8 3EN) or Durham (DL15 8DS). Hybrid working opportunities can also be discussed prior to you taking up your post. About the job Job summary This post is open to applicants who can meet the Colleges nationality, UK residency and vetting requirements. Unfortunately, due to the nature of the role, this vacancy is not open to current servicing Police Officers. About us: Were the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work. Job description We look forward to reading your application for the role of Senior Administrator. This post is within the Exams Administration team who are responsible for supporting Forces and their candidates through the online exams offered by the College of Policing. We deal with approximately 24,000 candidate per year across all of our exams and manage two functional mailboxes dealing with candidate and force enquiries for enrolment on the exams, validity, exam & results day queries and reasonable adjustments. There may be a requirement to cover tasks outside of the Exams Admin Team in the wider Business Services and Operations teams. The selected candidate will provide professional senior administrative support within the Operations and Business Services Teams, where you will be responsible for a range of office administration tasks. You should have experience of improving new procedures and delivering at pace. The role requires the Senior Administrator to communicate effectively with customers. We have three complementary functions: Share knowledge and good practice - We create and maintain easy access to knowledge, disseminate good practice, and facilitate the sharing of what works. Set standards - We set standards for key areas of policing which help forces and individuals provide consistency and better service for the public. Support professional development - We set requirements, accredit, quality assure and deliver learning and professional development, promote diversity and wellbeing, and help to nurture and select leaders at all levels. Person specification Some of your responsibilities will include: May need to provide line management supervision and direction to a team of administrators, ensuring consistency and high standards in service provision. Providing a full administrative service, developing, maintaining and updating office systems to ensure appropriate and efficient monitoring, tracking and retrieval of records. Developing and maintaining good internal/external stakeholder relations, ensuring all interactions are dealt with in a professional and timely manner. To be successful in this role youll need: Previous administrative experience with demonstrable organisational ability and attention to detail. Clearly demonstrate accuracy and attention to detail Experience of scheduling meetings or events, preparing agendas and documentation, could be asked to take and draft accurate minutes. All applicants must hold: A Level 3 qualification (e.g. A-levels, NVQ level 3 in Business Administration or similar) or extensive equivalent level experience in a related area GCSE Passes in English Language and Mathematics or equivalent qualifications Please see the attached job description which contains full details of the role. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Excellent verbal and written communication skills with customer-focused attitude and telephone manner. Ability to work on own initiative and as part of a team. Excellent standard of planning and organisational ability. Ability to work in a pressurised environment dealing with a range of tasks simultaneously. Ability to prioritise work to ensure deadlines are met. Benefits Alongside your salary of £24,920, College of Policing contributes £7,219 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The College is a great place to work. We're passionate about our people and offer a wide range of benefits, including (but not limited to): Defined benefit pension scheme with an average employer contribution of 28.97% Up to 31.5 days holiday (this is in addition to 8 public holidays and 1 privilege day) Continued professional development and structured career paths Enhanced maternity, paternity and adoption leave Flexi-time (for certain grades) Benenden Healthcare National Dental Plan Discounts for on-line shopping Free employee support line Interest free season ticket loans Rewards and recognition scheme Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, share experiences and challenge our working practices to ensure equality of opportunity for all. For more information about our benefits and staff networks, visit What we offer as an employer, College of Policing Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Vacancy reference: 6882 It is anticipated that interviews will take place the week commencing Monday 10th March 2025. How to apply and contact information: For further information visit our Work for us page. What it's like working at the College of Policing If you would like to discuss the role in more detail please contact Sam Brook, Team Leader in Business Operations, sam.brookcollege.police.uk If you are applying on secondment, please ensure you return the attached secondment approval form either as an attachment when submitting your application or via email to recruitmentcollege.police.uk. Whilst this fixed term contract is offered on the understanding that it will only last as long as the stated contract length, there could be a possibility that it could be extended or made permanent should circumstances allow. We believe that a diverse workforce brings many benefits to the organisation including diversity of thought and improvements to the way we work internally and with partners and communities. We strive to be fully inclusive but we know there is more to do. We genuinely encourage people from all backgrounds and underrepresented groups to apply for this role. We want to continually improve our recruitment processes and to remove any barriers to equal opportunities that could disadvantage those from particular backgrounds. In order for us to have the information to do this, we ask you to please complete the diversity section of the online application process. We use a blind shortlisting process and we hope that by using this method we will be able to promote greater diversity in our workforce and remove any subconscious decisions based on biases. The College is committed to support the Greening Government Commitment and reducing our Environmental impact. We have a dynamic Environmental Management Plan in place which encompasses various objectives, including our pledge to reduce business travel. To support our green agenda we have, in phase one, installed Electric Vehicle Charging Points at our sites in Ryton (12 points) and Harperley Hall (4 points) alongside two at our Harrogate office. We encourage employees to become an Environment Champion to help with promoting and delivering our Environmental Management Plan. Our One Step Greener approach encourages all College staff to make small changes to create a better future for everyone. Please note that in order to work for the College of Policing you must have the Right to Work in the UK with indefinite leave to remain. In addition, you will also be required to provide an address history in the UK for the precedin g 3 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : College of Policing Recruitment Team Email : recruitmentcollege.police.uk Telephone : 07919013628 Recruitment team Email : recruitmentcollege.police.uk Attachments T5JD_Senior_Administrator_v1.1 Opens in new window (pdf, 242kB) Secondment approval form Opens in new window (docx, 81kB) Share this page Print Email Gmail Facebook LinkedIn