About THG
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
We are recruiting for a Spa Manager to join us at King Street Townhouse Hotel and Spa, Manchester's premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities, including a state-of-the-art gym and magnificent health spa.
We are looking for a talented, passionate individual to join our successful spa. You will be responsible for maintaining the highest standard of professionalism in all areas of the operation and ensuring all treatments are carried out to our world-class standards.
Main Duties of the role
1. Management of the spa and gym
2. Monitor spa and treatment standards and implement corrective action/training where required.
3. Drive the team's performance.
4. Deliver exceptional treatments and host spa guests.
5. Maintain high standards of presentation and cleanliness at all times by the team.
6. Deliver brand standards.
7. Oversee ordering and stock taking.
8. Ensure a seamless guest journey from booking in clients to their treatments.
9. Drive spa financial targets.
Requirements
1. Specific experience within a spa/health club environment.
2. Qualified to NVQ level 3 or equivalent.
3. Experience with ESPA and Elemis is preferred but not essential.
4. Impeccable attention to detail and customer service experience.
5. Proven experience working as part of a successful team with excellent interpersonal skills.
6. A natural and engaging leader.
Benefits
1. Competitive Salary.
2. Discounts across THG Brands (LookFantastic, MyProtein and many more).
3. 50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar.
4. Onsite doctor.
5. Onsite physio.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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