Retail:
* To ensure that the shop window displays are at all times attractive to customers; to update them regularly to prevent them looking ‘tired’ and predictable.
* To arrange the internal displays in a manner that show the goods in their best light and which is easily and safely navigable by the public.
* To keep the inside of the shop clean and tidy at all times.
* To accept and process all donations in accordance with relevant policies and procedures.
* To ensure effective stock control procedures are in place; to monitor stock levels and undertake regular stock audits.
* To price all items in accordance with an agreed pricing structure.
* To work to set sales targets and growth plans
* To work with the Head of Retail on the promotion and marketing of the business. To organise promotions, displays and / or events to effect this.
* To ensure all customers receive excellent customer service at all times from all staff and volunteers.
* To deal with all customer service issues, e.g. queries and complaints, in the first instance. To follow any relevant procedures thereafter.
* To maintain up to date knowledge of market trends and developments in the retail / charity retail sector.
* To maintain accurate and timely records of all business activities.
Staff and Volunteers:
* To promote and facilitate a positive, mutually supportive team ethic.
* To actively recruit suitably competent and enthusiastic staff and volunteers
* To provide regular supervision to staff and volunteers
* To ensure that all staff and volunteers are fully conversant with the wider work of Age UK Worcester and Malvern Hills and able to talk about it to customers as needed.
* To ensure that the Assistant Managers and all shop volunteers are fully supported and trained in all aspects of running a charity and are aware of all policies and procedures that may affect them in the course of their duties e.g. the Health and Safety Policy and Procedures.
* To ensure that the shop is adequately staffed at all times; to consult on and produce staffing rotas in good time and with regards to the requirements of volunteers. To manage the holiday requirements of yourself and the Lead Sales Assistant.
* To provide direction to all staff on daily / weekly tasks; to clearly communicate sales targets and growth plans as necessary and agreed with the Head of Retail.
* To deal with all staffing issues in a timely and professional manner and in line with policies and procedures
* Financial
* To implement effective and efficient financial management and accounting systems in conjunction with the Head of Retail and finance personnel. To be responsible for the day to day management of these systems including the administration of Gift Aid.
* To maintain accurate records of all business transactions.
External Relationships
* To develop good working relationships with other shops within Age UK Worcester and Malvern Hills
* To promote the work of Age UK Worcester and Malvern Hills through the course of daily retail activities.
* To act as an ambassador for the work of Age UK and help develop the public profile of the charity through interactions with the public and marketing strategies for the shop.
* To develop and maintain sound professional relationships with other local traders.
Other
* To regularly attend supervision meetings with the Head of Retail .
* To undertake all mandatory training courses and any others identified in supervision or arising out of incidents or occurrences in the work place.
* To undertake any other duties as may be required by the Board of Trustees and commensurate with the grading of the post.
Job Types: Full-time, Permanent
Pay: Up to £23,750.00 per year
Benefits:
* Private medical insurance
Schedule:
* Day shift
Work Location: In person
Reference ID: Charity Shop manager
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