If you are a Heating Engineer looking to move into an office based role, or someone who has experience as a Technical Advisor within heating solutions, our client a leading provider heating and hot water solutions is keen to recruit someone with your expertise to join their team. Excellent benefits package, with 25 days holiday Christmas Holiday Break Hybrid Working Achieve service excellence in 2nd line support across both the UK and Ireland, through telephone and online technical support pre and post sales to all stakeholders Provide support and guidance on the full range of UK product portfolio, with clarity and attention to detail. The requirement to identify technical and quality issues that solve enquiries both internally and externally as necessary Ability to prioritise workload independently between telephone and email communications Customer service excellence across all communication channels, demonstrating active listening and a patient, empathetic approach. Drive customer satisfaction through a measured approach, problem solving and solution finding to ensure customer service excellence consistently. Responsible for maintaining up to date industry knowledge, with technical and compliance regulations, ensuring that all working practices and communication conform to these requirements. The ability to build strong working relationships within the Parts and Service department as well as wider support departments, to continually seek development opportunity and share best practice. Willingness to travel when required, with flexibility to support business needs and training requirements. Any other reasonable tasks as assigned within the After Sales area of responsibility