* Supporting the CRM team in building and deploying emails for acquisition & lifecycle programmes * Supporting CRM Managers in executing test and learn strategies, to help us improve programmes and identifying additional opportunities for automated emails and lifecycle campaigns* Supporting channel diversification initiatives through push notifications and SMS campaigns* Liaising with the our Member Happiness team and share any campaign plans that may result in an increase in customer contact and work with them on any proactive member comms requirements* Staying in the know on industry insight and trends to fully optimise emails and app messages* Championing email and app message best practices in collaboration with editorial and creative teams* Evaluating the performance of campaigns to identify trends and opportunitiesWe believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! * Are familiar with email marketing tools, such as Iterable or equivalent* Comfortable collaborating in cross-functional teams* Be great at coordinating and planning projects* Comfortable working with customer data to segment databases for targeted marketing* Demonstrate a passion for CRM and email and be knowledgeable about how CRM can drive customer loyalty and engagement* Have a good understanding of web analytics and customer databases* Have experience of email best practice with a keen interest to expand this across global markets* Be incredibly motivated, driven and detail orientated* Have experience working within a commerce environment* Be confident working with people at all levels of the organisation and able to develop strong working relationships* Capable of working on a diverse range of campaigns and communications* Able to multitask, manage deadlines and requirements in a fast paced environmentOur culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:* **Bring Your ‘A’ Game**: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded. * **Be Intelligently Rebellious**: Challenge the status quo. Push boundaries. Embrace change. Think BIG.* **Be Customer Obsessed**: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.* **It’s All For One (& One For All)**: Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.**We’re committed to diversity & inclusion**As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.We’ve got a long way to go, but here’s how we’re doing as of June 2024:Employees who identify as female: 68%Employees from minority ethnic backgrounds: 28%Employees who identify as living with a disability: 10%Employees who identify as female in our Product Engineering teams: 32%Employees who identify as LGBTQIA+: 13%**A bit about our ways of working**We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.**Your piece of the Beauty Pie:**Life & Balance * Free Membership to Beauty Pie + discount off our products* 25 days holiday & your birthday off / 22 vacation days for the US team* Flexible bank holidays* Equal leave for all new parents regardless of gender or personal circumstancesHealth & Wellbeing * Private Medical Insurance* Menopause support* £2,500 / $2,500 to spend on your fertility journey after 2 years service* 10 therapy sessions through AXA PPPApply now for a chance to be part of an inspirational, international and talented team. Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process. #LI-DL1 Select... When you apply for a role at Beauty Pie we will collect information about you in accordance with our
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