Summary
You do not need to have any experience to apply for this vacancy as full training will be provided as part of the apprenticeship! On completion of the apprenticeship, you will achieve the Level 2 Hospitality Team Member Apprenticeship and become a qualified Hospitality Team Member.
Wage
Competitive
Training course
Hospitality team member (level 2)
Hours
5 out of 7 days a week. Days and shifts TBC.
40 hours a week
Possible start date
Sunday 30 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To deal with customer requests promptly and politely
* Listen to customer comments and deal with them as appropriate or pass on to a more senior member of staff to ensure prompt follow-up action is taken
* Motivate and deliver exceptional customer service in a premium environment as a role model to the wider team
* Have knowledge of suites products and be able to advise the customer in a professional and helpful manner
* Share best practice across units and strive in the achievement of total customer satisfaction
* Support supervisors
Where you’ll work
Sandown Park Racecourse
Portsmouth Road
Esher
KT10 9AJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HIT TRAINING LTD
Your training course
Hospitality team member (level 2)
Equal to GCSE
Course contents
Your training plan
* Level 2 Hospitality Team Member
* Sandown Park Racecourse, Portsmouth Road, Esher, KT10 9AJ
* 40 Hours per week 5 out of 7 days a week
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Logical
* Team working
* Friendly
* Flexible