Job summary Sutton has a population of approximately 200000 residents registered to 23 practices and there are currently 4 Primary Care Networks (PCNs); Carshalton, Cheam & South Sutton, Central Sutton and Wallington PCN; each serving a population of approximately 50000 patients. Primary care networks (PCNs) form a key building block of the NHS long-term plan. Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system. Sutton PCNs are looking to recruit First Contact Physiotherapists (2) to work across its practices. You'll be joining a great team in a great place, where your commitment will be genuinely valued, your skills respected, and your ambition rewarded. Thank you for taking the time of submitting your application and agreeing to meet with the Medical Directors for the next stage of the recruitment process. Main duties of the job Purpose of the Role The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. Work across the multi-disciplinary team to create and evaluate effective and streamlined clinical pathways and services Provide leadership and support on MSK clinical and service development across the PCN, alongside learning opportunities for the whole multidisciplinary team within primary care. Develop relationships and a collaborative working approach across the PCN, supporting the integration of pathways in primary care Encourage collaborative working across the wider health economy and be a key contributor to supporting the development of physiotherapy clinical services across the PCN. Liaising with secondary and community care services, and secondary and community MSK services where required, using local social and community interventions as required to support the management of patients within the PCN Support PCNs audit programmes to evaluate and improve the effectiveness of the First Contact Practitioner (FCP) programme. This will include communicating outcomes and integrating findings into own and wider service practice and pathway development. About us Sutton has a population of approximately 200000 residents registered to 21 practices and there are currently 4 Primary Care Networks (PCNs); Carshalton, Cheam & South Sutton, Central Sutton and Wallington PCN; each serving a population of approximately 50000 patients. Sutton PCN is forward-looking, friendly and focused on providing a wide range of excellent healthcare services to patients in Sutton and the surrounding area. There are also currently 9 PCN Clinical Directors. We merged as we could see the benefits of working together in a larger GP partnership and we are delighted to be realising some of those benefits now. Because of our scale, not only are we more resilient and efficient but we are able to invest in continuous quality improvement, enhanced care, new services and training and developing our workforce. Date posted 17 January 2025 Pay scheme Other Salary £35 an hour Locum Rate Contract Permanent Working pattern Flexible working Reference number A2700-25-0003 Job locations Thomas Wall Centre 52 Benhill Avenue Sutton Surrey SM1 4DP Job description Job responsibilities Key Responsibilities The Care Coordinator responsibilities include but are not limited to the following: Providing Healthcare services work independently, without day to day supervision, to assess, diagnose, triage, and manage patients, taking responsibility for prioritising and managing a caseload of the PCNs Registered Patients. receive patients who self-refer (where systems permit) or from a clinical professional within the PCN, and where required refer to other health professionals within the PCN. work as part of a multi-disciplinary team in a patient facing role, using their expert knowledge of movement and function issues, to create stronger links for wider services through clinical leadership, teaching and evaluation develop integrated and tailored care programmes in partnership with patients, providing a range of first line treatment options including self-management, referral to rehabilitation focussed services and social prescribing make use of their full scope of practice, developing skills relating to independent prescribing, injection therapy and investigation to make professional judgements and decisions in unpredictable situations, including when provided with incomplete or contradictory information. You will take responsibility for making and justifying these decisions. manage complex interactions, including working with patients with psychosocial and mental health needs, referring onwards as required and including social prescribing when appropriate. communicate effectively with patients, and their carers where applicable, complex and sensitive information regarding diagnoses, pathology, prognosis and treatment choices supporting personalised care. implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training. develop integrated and tailored care programmes in partnership with patients through: effective shared decision-making with a range of first line management options (appropriate for a patients level of activation) assessing levels of Patient Activation to support a patients own level of knowledge, skills and confidence to self-manage their conditions, ensuring they are able to evaluate and improve the effectiveness of self-management interventions, particularly for those at low levels of activation. agreeing with patients appropriate support for self-management through referral to rehabilitation focussed services and wider social prescribing as appropriate; and designing and implementing plans that facilitate behavioural change, optimise patients physical activity and mobility, support fulfilment of personal goals and independence, and reduce the need for pharmacological interventions request and progress investigations (such as x-rays and blood tests) and referrals to facilitate the diagnosis and choice of treatment regime including, considering the limitations of these investigations, interpret and act on results and feedback to aid patients diagnoses and management plans and be accountable for decisions and actions via Health and Care Professions Council (HCPC) registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice Education, Learning & Development It is the responsibility of the employee to comply with all organisational and statutory requirements (e.g. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance). Engage in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback. Participate in teaching and training of medical, nursing, and other practice staff. Support practice staff and respond to requests for advice and assistance. Complete all mandatory and statutory training required by the role. Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met. Undertakes additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment. Understand and demonstrates the characteristics of a role model to members in the team or service. Demonstrate an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice. Quality Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will: Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement Alert other team members to concerns about risk, quality, and safety Participate in investigation of incidents and events as required Identify, apply, and disseminate research findings relating to own practice Collect data for audit purposes and use clinical audit to monitor quality in the service Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload, and resources Meet timescales/deadlines for audits and written returns to ensure that the service meets quality standards and receives the designated funding Confidentiality In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Networks or the practices as a business organisation. All information is to be regarded as strictly confidential and the postholder should: Maintain confidentiality of any information concerning patients in accordance with current policy on information governance. Demonstrate respect for privacy and confidentiality in all interactions with patients and the public. Data Protection If you are required to obtain, process and/or use information held electronically you should do 'it in a fair and lawful way. You should hold data only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose. Data must only be disclosed to authorised persons or organisations as instructed. Breaches of confidence in relation to data will result in disciplinary action which may involve dismissal. You must not at any time use the personal data held by the organisation for any purpose other than practice business and this must not be disclosed to a third party. If you are in any doubt regarding your responsibilities under the Data Protection Act 2018 you must contact your line manager or appropriate senior lead at the time. Safeguarding The postholder has a duty to safeguard and promote the welfare of vulnerable adults and children. When adults or children and/or their carers use primary care services, it is essential that all adult and child protection concerns are both recognised and acted on appropriately. The postholder has a responsibility to ensure they are familiar with and follow local policies in relation to safeguarding vulnerable adults and that they follow the local child protection procedures and any supplementary guidance. The postholder has a responsibility to support appropriate investigations either internally or externally. To ensure the postholder is equipped to carry out their duties effectively, they must also attend vulnerable adult and child protection training and updates at the competency level appropriate to the work they do and in accordance with the local vulnerable adult and child protection training guidance. Health & Safety Assist in promoting and maintaining your own and others health, safety and security as defined in the relevant Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Adhere to the guidance within the Lone Workers policy, when making home visits Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Comply with policies for infection control and hand hygiene to reduce the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include compliance with clinical procedures and protocols, including uniform and dress code, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps. Job Description This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post. Job description Job responsibilities Key Responsibilities The Care Coordinator responsibilities include but are not limited to the following: Providing Healthcare services work independently, without day to day supervision, to assess, diagnose, triage, and manage patients, taking responsibility for prioritising and managing a caseload of the PCNs Registered Patients. receive patients who self-refer (where systems permit) or from a clinical professional within the PCN, and where required refer to other health professionals within the PCN. work as part of a multi-disciplinary team in a patient facing role, using their expert knowledge of movement and function issues, to create stronger links for wider services through clinical leadership, teaching and evaluation develop integrated and tailored care programmes in partnership with patients, providing a range of first line treatment options including self-management, referral to rehabilitation focussed services and social prescribing make use of their full scope of practice, developing skills relating to independent prescribing, injection therapy and investigation to make professional judgements and decisions in unpredictable situations, including when provided with incomplete or contradictory information. You will take responsibility for making and justifying these decisions. manage complex interactions, including working with patients with psychosocial and mental health needs, referring onwards as required and including social prescribing when appropriate. communicate effectively with patients, and their carers where applicable, complex and sensitive information regarding diagnoses, pathology, prognosis and treatment choices supporting personalised care. implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training. develop integrated and tailored care programmes in partnership with patients through: effective shared decision-making with a range of first line management options (appropriate for a patients level of activation) assessing levels of Patient Activation to support a patients own level of knowledge, skills and confidence to self-manage their conditions, ensuring they are able to evaluate and improve the effectiveness of self-management interventions, particularly for those at low levels of activation. agreeing with patients appropriate support for self-management through referral to rehabilitation focussed services and wider social prescribing as appropriate; and designing and implementing plans that facilitate behavioural change, optimise patients physical activity and mobility, support fulfilment of personal goals and independence, and reduce the need for pharmacological interventions request and progress investigations (such as x-rays and blood tests) and referrals to facilitate the diagnosis and choice of treatment regime including, considering the limitations of these investigations, interpret and act on results and feedback to aid patients diagnoses and management plans and be accountable for decisions and actions via Health and Care Professions Council (HCPC) registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice Education, Learning & Development It is the responsibility of the employee to comply with all organisational and statutory requirements (e.g. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance). Engage in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback. Participate in teaching and training of medical, nursing, and other practice staff. Support practice staff and respond to requests for advice and assistance. Complete all mandatory and statutory training required by the role. Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met. Undertakes additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment. Understand and demonstrates the characteristics of a role model to members in the team or service. Demonstrate an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice. Quality Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will: Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement Alert other team members to concerns about risk, quality, and safety Participate in investigation of incidents and events as required Identify, apply, and disseminate research findings relating to own practice Collect data for audit purposes and use clinical audit to monitor quality in the service Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload, and resources Meet timescales/deadlines for audits and written returns to ensure that the service meets quality standards and receives the designated funding Confidentiality In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Networks or the practices as a business organisation. All information is to be regarded as strictly confidential and the postholder should: Maintain confidentiality of any information concerning patients in accordance with current policy on information governance. Demonstrate respect for privacy and confidentiality in all interactions with patients and the public. Data Protection If you are required to obtain, process and/or use information held electronically you should do 'it in a fair and lawful way. You should hold data only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose. Data must only be disclosed to authorised persons or organisations as instructed. Breaches of confidence in relation to data will result in disciplinary action which may involve dismissal. You must not at any time use the personal data held by the organisation for any purpose other than practice business and this must not be disclosed to a third party. If you are in any doubt regarding your responsibilities under the Data Protection Act 2018 you must contact your line manager or appropriate senior lead at the time. Safeguarding The postholder has a duty to safeguard and promote the welfare of vulnerable adults and children. When adults or children and/or their carers use primary care services, it is essential that all adult and child protection concerns are both recognised and acted on appropriately. The postholder has a responsibility to ensure they are familiar with and follow local policies in relation to safeguarding vulnerable adults and that they follow the local child protection procedures and any supplementary guidance. The postholder has a responsibility to support appropriate investigations either internally or externally. To ensure the postholder is equipped to carry out their duties effectively, they must also attend vulnerable adult and child protection training and updates at the competency level appropriate to the work they do and in accordance with the local vulnerable adult and child protection training guidance. Health & Safety Assist in promoting and maintaining your own and others health, safety and security as defined in the relevant Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Adhere to the guidance within the Lone Workers policy, when making home visits Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Comply with policies for infection control and hand hygiene to reduce the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include compliance with clinical procedures and protocols, including uniform and dress code, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps. Job Description This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post. Person Specification Experience Essential Demonstrates current advanced postgraduate knowledge, evidence based practice and experience within the Physiotherapy Services MSK Specialism Understanding of professional ethics and their application in practice Knowledge of current NHS and professional issues and their relevance to the service and adult and child safeguarding Previous experience in the ability to pass on MSK skills/knowledge to others and multi-professional groups within both formal and informal environments High level assessment skills, clinical reasoning and management planning for patients with complex needs Ability to see both Peripheral and Spinal MSK patients Ability to implement outcome measures and incorporate current validated EBP within professional practice Desirable Knowledge of pathology and blood tests used in MSK An understanding of the patients perspective of NHS healthcare Previous experience of teaching and supervising therapists, students, healthcare professionals Previous experience of working as a Senior MSK clinician Experience in MSK service developments and initiating and leading audit projects Qualifications Essential Degree / Diploma in Physiotherapy HCPC Registration Evidence of CPD including specialism specific postgraduate courses Desirable Member of Clinical Interest Groups relevant to post Independent prescribing qualification Injection therapy qualification Masters level CPD in an appropriate subject Current IRMER training and competency in requesting appropriate radiological investigations Skills and ability Essential Able to carry out manual therapy interventions and administer MSK practice interventions Able to undertake therapeutic handling of patients, including those who are heavily dependent physically Physically fit and able to comply with Practice Manual Handling Guidelines Skills in shared decision making Skills in social prescribing and evidence based self-management Able to self-direct clinical work and delegate clinical work, appropriately Able to work autonomously with individuals and in groups Able to physically instruct clinicians in therapeutic handling skills Advanced communication and interpersonal skills with the ability to adapt and seek out innovative ways to overcome communication barriers, including virtual and telephone consults Remain calm, exercising good judgement whilst under pressure Desirable Evidence of building clinical /professional relationships to share knowledge and best practice to enhance quality patient care Evidence of developing advanced clinical practice techniques / administrations Experience of working in General Practice Experience of clinical IT systems (EMIS) Advanced skills in report management and Secondary Care specialist referral Development of clinical leadership skills Person Specification Experience Essential Demonstrates current advanced postgraduate knowledge, evidence based practice and experience within the Physiotherapy Services MSK Specialism Understanding of professional ethics and their application in practice Knowledge of current NHS and professional issues and their relevance to the service and adult and child safeguarding Previous experience in the ability to pass on MSK skills/knowledge to others and multi-professional groups within both formal and informal environments High level assessment skills, clinical reasoning and management planning for patients with complex needs Ability to see both Peripheral and Spinal MSK patients Ability to implement outcome measures and incorporate current validated EBP within professional practice Desirable Knowledge of pathology and blood tests used in MSK An understanding of the patients perspective of NHS healthcare Previous experience of teaching and supervising therapists, students, healthcare professionals Previous experience of working as a Senior MSK clinician Experience in MSK service developments and initiating and leading audit projects Qualifications Essential Degree / Diploma in Physiotherapy HCPC Registration Evidence of CPD including specialism specific postgraduate courses Desirable Member of Clinical Interest Groups relevant to post Independent prescribing qualification Injection therapy qualification Masters level CPD in an appropriate subject Current IRMER training and competency in requesting appropriate radiological investigations Skills and ability Essential Able to carry out manual therapy interventions and administer MSK practice interventions Able to undertake therapeutic handling of patients, including those who are heavily dependent physically Physically fit and able to comply with Practice Manual Handling Guidelines Skills in shared decision making Skills in social prescribing and evidence based self-management Able to self-direct clinical work and delegate clinical work, appropriately Able to work autonomously with individuals and in groups Able to physically instruct clinicians in therapeutic handling skills Advanced communication and interpersonal skills with the ability to adapt and seek out innovative ways to overcome communication barriers, including virtual and telephone consults Remain calm, exercising good judgement whilst under pressure Desirable Evidence of building clinical /professional relationships to share knowledge and best practice to enhance quality patient care Evidence of developing advanced clinical practice techniques / administrations Experience of working in General Practice Experience of clinical IT systems (EMIS) Advanced skills in report management and Secondary Care specialist referral Development of clinical leadership skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Sutton Primary Care Networks Address Thomas Wall Centre 52 Benhill Avenue Sutton Surrey SM1 4DP Employer's website https://www.suttonpcns.co.uk/ (Opens in a new tab)