A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional? We’re looking for an L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities:
* Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
* Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
* Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
* Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
What You’ll Do:
* On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
* Remote Support: Provide remote support to customers across our group.
* Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
* Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
* Office 365: Utilize your knowledge of the Office 365 environment.
* Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
* IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.
Requirements:
* Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
* Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
* Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
* Must hold full driver’s license
* Previous experience working for a MSP essential
The company:
* Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
* Friendly Team: Work with a supportive and collaborative team.
* Growth Opportunities: Develop your skills and advance your career in IT support.
Additional Information:
Salary for this role is competitive up to £60,000 dependent on experience
Based on site in the office. Working hours: Monday – Friday, 37.5 hours per week working between the hours of 08:00 – 17:00.
Benefits Include:
* 25 days holiday + Bank holidays
* Birthday day leave
* Income protection
* Life assurance
* Private health
* And many more!
How to apply:
If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to Charmaine@bondwilliams.co.uk
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT