Assistant Housing Choice Officer
Location: Southwark
Job Role:
The purpose of this position is to provide administrative support to the housing choice team, as well as carry out initial assessments and provide advice to vulnerable residents in housing need. Knowledge of Part VI (allocations) would be advantageous.
Key Responsibilities:
1. Provide a customer-focused service that has regard to the Equalities Act 2010.
2. Assist vulnerable households to access the choice-based lettings scheme with ease and work closely with partner agencies to achieve this.
3. Assist applicants with the different stages of the application process.
4. Attend partner agency workshops, advice sessions, or meetings (representing the team where necessary) with the aim of sharing information and promoting ease of access to the choice-based lettings service.
5. Undertake priority assessments of need and Part 6 reviews in accordance with the allocations policy.
6. Use a variety of reports to provide feedback on progress.
7. Develop the choice-based lettings scheme through the development of procedures and online content.
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