We’re looking for an Account Manager
Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from onboarding to retention.
Your mission
* Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers.
* Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.
* Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.
* Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections and Partnerships teams to achieve the best outcome for your customers.
* Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally you'll have:
* Proven customer relationship management experience.
* Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
* Experience explaining complex products and services to customers.
* A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
* Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
* A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
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