San Carlo Hale are hiring a Reception Manager!
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.
Colleague Benefits:
* You will be joining one of the world’s leading family-owned companies - which means global opportunities
* Delicious, healthy meals whilst on duty – all free
* 30% discount in our restaurants, for you and your friends & family
* Gym discount scheme
* Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
* Support in training and continuing professional development
* Online development training with our San Carlo App ‘lacademia’
* Wagestream – giving you flexibility to access, track, build and better manage your pay.
* Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
* Free confidential counselling sessions to help with you and your family's wellbeing
* Free online health portal – giving you resources at your fingertips to help you reach your goals.
* Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
* Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!
Key Responsibilities:
* Undertake all waiter/waitress responsibilities where relevant/needed
* Monitor and drive Spend Per Head in your department
* Effectively organise and run shifts as a duty manager
* Ensure that all restaurant consumables are kept to par and are within budget spend
* Take responsibility for all restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
* Ensure a two-week rota is available for the restaurant team at all times, working a month in advance for forecast rota
* Regularly hold reviews with each restaurant team member to encourage career development/progression
* Liaise with General Manager for any guidance and to communicate any training
* Ensure that team staff levels are assessed weekly and actively recruit if needed
* Take a lead on all restaurant recruitment and ensure an excellent candidate experience throughout the process.
* Onboarding of new staff, including full restaurant training and all CPL compliance is completed
* Ensure your department has an up-to-date Talent Pipeline with training needs and succession plans
* Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
* Ensure all Health & Safety policies are met, including all legislative and licensing requirements
Required Qualifications & Experience:
* 2 years’ experience in a similar role
* Team management experience
* Excellent communication skills
* Meticulous attention to detail, highly organised and capable of handling multiple tasks
* A proactive self-starter who can work independently with good judgement and minimal direction
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