Key Responsibilities: Deal with any issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another staff member of the Trust, supporting a timely response. Maintain good working relationships with Trust colleagues and partner agencies. To undertake ongoing personal development through regular supervision; appraisal and participate in relevant training identified. Provide supervision for junior staff and support the management with any employment relation concerns. Organise meetings as requested, including preparation of agendas. Responsible for taking and transcribing formal minutes. Regular requirement to create reports. Responsible for the operation of a computer system for multiple purposes, including: o Drafting and typing of letters o Typing assessments o General correspondence o Electronic clinical record system: Referral Management, including waiting lists and HCP allocation; Data quality checks and corrections. o Database use for creation of reports This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.