Summary
Kickstart your career with us! We’re looking for an enthusiastic and reliable apprentice to join our specialist manufacturing business and help keep our office running smoothly. This hands-on role offers variety, teamwork, and real experience across all areas of the business, all whilst working towards an Advanced L3 Business Administration qual!
Wage
£14,500 a year
The final salary will depend on age and experience - To be discussed at interview.
Training course
Business administrator (level 3)
Hours
Usual Hours - Monday - Thursday, 9.00am - 5.00pm. Friday - 9.00am - 3.30pm. 30 mins lunch. There is some flexibility with these hours to suit transport etc.
36 hours 30 minutes a week
Possible start date
Monday 10 March
Duration
1 year 2 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are looking for an enthusiastic and organised administrator to join our friendly, fast-paced office. You’ll play a key role in supporting our admin, sales, and management teams, balancing multiple tasks with strong attention to detail. This apprenticeship offers a great opportunity to grow within our company and we actively support our apprentices’ development, providing opportunities to take on more responsibility as they progress with a view to a permanent role upon successful completion of the apprenticeship. Key tasks will include:
* General administrative duties
* Answering the telephone - dealing with customer and supplier enquiries
* General office admin tasks such as filing, photocopying, taking cheques to the bank etc.
* Using Microsoft Packages, in particular Word, Excel and Outlook
* Inputting data onto internal systems with a high level of accuracy
* Processing sales orders and despatching goods using Sage 50
* Booking carriers and transport on a daily basis
* Entering quotes from the sales team onto the system and sending to customers
* Creating, collating and distributing product labels and identification
* General office housekeeping
* Assisting all members of the team as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as may be reasonably assigned to you by your manager and as necessitated by your developing role within the organisation.
Where you’ll work
Heathfield Business Park
Heathfield Street
Elland
HX5 9AU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
C.M.S. VOCATIONAL TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered on-line.
* Level 3 Business Administrator Standard Apprenticeship
* Level 2 Functional Skills maths and English if equivalents are not already achieved
* You will also develop the skills, knowledge and behaviours required to work within an office environment
* This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
* You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
* Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
* All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE or equivalent in:
* maths & English (grade 5/ C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative