Account Manager - Boots Belfast
Location: Boots Belfast
Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
The Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They are responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will oversee the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Proactively identify, address, and manage employee relations issues with support from the Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL’s portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives in line with the brand vision and strategy.
* Manage staff rotas and day-to-day operational zoning to ensure optimal client experience.
* Communicate retail and collateral stock needs to necessary parties.
* Provide feedback and reporting to line manager to influence strategies and recommendations.
Experience creator:
* Lead by example on the selling floor by creating personalized client experiences.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate the resolution of client service complaints holistically.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Ensure visual merchandising guidelines are adhered to and maintain a clean, welcoming counter.
CHANEL Ambassador:
* Possess solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement training received and pursue self-learning to nourish beauty culture.
* Ensure respect for uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, able to communicate the vision to inspire and engage.
* Relationship-focused: Collaborative, with partnering and influencing skills.
* Ability to develop and empower people through feedback, coaching, and performance management.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curiosity and personal agility, with a focus on continuous learning.
* Self-awareness and self-control, with effective stress management.
* Enthusiastic and motivated.
* Trustworthy with integrity and ethics.
Benefits at CHANEL:
* Private Medical Insurance and Online GP App with 24/7 appointments.
* Pension, Life Assurance, and Retail Discounts.
* Employee Assistance Programs and Other Support Lines.
* Arts & Culture Ticket Discounts and CHANEL Product Discounts.
* Service Awards Programme offering CHANEL Products and Additional Holidays.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About Us
Chanel is a world leader in luxury products, dedicated to quality craftsmanship and high-end creations. Founded by Gabrielle Chanel in 1910, the company remains committed to exceptional creation and client experience.
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