Job Title: Sailpoint Support Engineer
Job Description
We are seeking an experienced Support Engineer to provide Tier 1-3 support for operational Identity Access Management (IAM) tickets and escalations. This role involves troubleshooting in a hybrid cloud and on-premises environment, with a particular focus on Sailpoint Engineering. The position is remote within the EU, with a primary focus on supporting our client's access requests and needs.
Responsibilities
Provide Tier 1, 2, and 3 support for operational tickets and escalations from ServiceDesk teams.
Support access requests and needs for our client’s Active Directory and EntraID environments.
Handle approximately 40 incidents and 100 user requests per month for AD/EntraID.
Manage 7 requests per month related to Okta operational work.
Address 29 Sailpoint requests per month with a focus on EU remote resources.
Essential Skills
5+ years of experience providing Tier 1-3 support for IAM tickets and escalations.
Experience as a Generalist Support Engineer in NOC/IR, IAM, Software Management Support, System Administration, and Networking.
5+ years of experience with Active Directory.
3+ years of experience with Azure Active Directory.
3+ years of experience providing operational ticket troubleshooting in a hybrid environment (cloud and on-premises).
Proficiency in technologies such as Active Directory (Azure), EntraID, Okta, and Sailpoint.
Work Environment
This is a remote position based in the UK. You will be working with a range of technologies, including Active Directory, Azure, EntraID, Okta, and Sailpoint. The work involves managing incidents, user requests, and operational work across multiple domains and test environments.
Job Type & Location
This is a Contract position based out of Reading, United Kingdom.
Location
Reading, UK
Rate/Salary
300.00 - 300.00 GBP Hourly
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)>
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield