The Role
This role will support the Business Integrity Training offering on all learning platforms, including the BIT Learning Portal via the BIT Support email box. A key requirement is to produce Microsoft Excel completion reports for stakeholders. The holder will work directly for the Business Integrity Training Manager, with a dotted line to the BIT Team Leader for daily activities.
Role Responsibilities:
Not limited to:
* Business Integrity Training (BIT)
o Manage and action the BIT Support mailbox on a daily basis, answering queries and escalating to the team leader or Business Integrity Training Manager when required.
o Update Success Factors and other learning platforms with completions of BIT when required.
o Reporting
+ Produce weekly/monthly reports from Success Factors on completions using extracts and Microsoft Excel and upload onto Workspace/SharePoint intranet page.
+ Create management dashboards on completions in Microsoft Excel & Microsoft PowerPoint.
+ Produce ad-hoc reporting as and when required.
o BIT Learning Portal - bespoke off-network learning system
+ Act as the initial contact for enquiries regarding the BIT learning portal.
+ Creation of users.
+ Support users with password resets.
What BAE Systems are looking for, from you:
* Essential requirement - Knowledge and experience in using Microsoft Excel and creating formulas, pivot tables, charts, dashboards, and formatting. Extracting data into a meaningful format.
* Knowledge and experience using Microsoft Outlook.
* Knowledge and experience of producing small presentations using Microsoft PowerPoint.
* Training will be given on Success Factors and BIT Learning Portal and other learning platforms the business uses.
* Highly competent in problem solving for the queries received via the BIT Support inbox and team, analysing complex information to draw conclusions and implement solutions.
* Excellent customer focus with an ability to deliver to a varied internal/external customer base.
* Data collection, collation, and analysis to inform decision making.
* Excellent self-organisation, time, and workload management skills, as the role will work extensively on their own with support from the team.
* Communication and diplomacy skills to resolve issues in the BIT Support Mailbox.
* A high level of professionalism when interacting with users, managers, and colleagues.
* The ability to interact appropriately in difficult/challenging situations with senior stakeholders.
Security Requirements: BPSS
This role requires you to obtain a basic disclosure along with employment reference checks before starting.
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