Job summary This post involves a variety of admin tasks associated with making appointments across a range of modalities, liaising with patients, GPs, Clinicians and colleagues to ensure the best service for our patients. Main duties of the job Friendly, approachable and committed to providing face to face quality customer care / delivering excellent customer service. Ability to work under pressure in a very busy department Effective interpersonal skills and ability to communicate accurately verbally and in writing with a wide range of people. Able to use own initiative to resolve routine queries, in line with departmental procedures. Knowledge of NHS Practices/Procedures Clinical/Service knowledge Able to work with minimal supervision following set procedures. Ability to prioritise workload. Able to work to deadlines. Flexible approach to work and adaptable to change. Ability to work as a member of a team Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality. About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented Full Job Descriptions can be found in the adverts supporting documents Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply. From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months) Date posted 09 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year pro rata Contract Permanent Working pattern Part-time Reference number C9439-2425-1608 Job locations University Hospital Of North Durham North Road Durham DH1 5TW Job description Job responsibilities Accurately checking and entering information onto the Radiology systems Handling queries, liaising with other departments and colleagues when necessary Liaising with secondary care staff, GP surgeries etc. to solve queries Processing referrals ensuring waiting time targets are met Liaising with Colleagues across the Trust to ensure best utilization of appointments Assisting with general admin tasks to support the department Job description Job responsibilities Accurately checking and entering information onto the Radiology systems Handling queries, liaising with other departments and colleagues when necessary Liaising with secondary care staff, GP surgeries etc. to solve queries Processing referrals ensuring waiting time targets are met Liaising with Colleagues across the Trust to ensure best utilization of appointments Assisting with general admin tasks to support the department Person Specification Special Skills & Knowledge Essential Friendly, approachable and committed to providing face to face quality customer care / delivering excellent customer service. Ability to work under pressure in a very busy department Effective interpersonal skills and ability to communicate accurately verbally and in writing with a wide range of people. Desirable Knowledge of NHS Practices/Procedures Clinical/Service knowledge Knowledge of CRIS system Qualifications Essential Good standard of general education minimum of 3 GSCEs or equivalent Experience Essential Experience dealing with patients face to face and by telephone. Ability to solve problems and work in a busy environment Desirable Previous experience working within a Radiology department in the NHS, would be beneficial. Special Requirements Essential Cover required one day per week at Shotley Bridge Radiology reception. Ability to travel independently across the County to fulfil the requirements of the post. Present a professional image at all times Person Specification Special Skills & Knowledge Essential Friendly, approachable and committed to providing face to face quality customer care / delivering excellent customer service. Ability to work under pressure in a very busy department Effective interpersonal skills and ability to communicate accurately verbally and in writing with a wide range of people. Desirable Knowledge of NHS Practices/Procedures Clinical/Service knowledge Knowledge of CRIS system Qualifications Essential Good standard of general education minimum of 3 GSCEs or equivalent Experience Essential Experience dealing with patients face to face and by telephone. Ability to solve problems and work in a busy environment Desirable Previous experience working within a Radiology department in the NHS, would be beneficial. Special Requirements Essential Cover required one day per week at Shotley Bridge Radiology reception. Ability to travel independently across the County to fulfil the requirements of the post. Present a professional image at all times Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name County Durham & Darlington NHS Foundation Trust Address University Hospital Of North Durham North Road Durham DH1 5TW Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)