Are you a detail-oriented professional with a knack for navigating complex commercial property claims? We are seeking a dedicated individual to join our team in a Technical Oversight role. In this position, you will be responsible for meticulously reviewing and managing property claims, ensuring accuracy, compliance, and efficiency throughout the process. Your expertise will be crucial in minimising delays and maximising returns for our clients. If you have a strong background in property claims and a passion for delivering exceptional service, we want to hear from you! Apply today to become a vital part of our dynamic team and help us set new standards in commercial property claims management.
About the job:
You will oversee the performance of both insourced and outsourced buildings claims, ranging from low to high complexity. Support the development of technical standards and professional skills to ensure excellence in claims handling, safeguarding customer experience, indemnity spend, and operational efficiency through a robust governance framework.
You will be responsible for the oversight of customer journey and indemnity spend on buildings claims through performance reviews for both insourced and outsourced claim fulfilment methods.
You will be required to carry out effective quality reviews and audits of both internally handled desk claims and claims managed by our building suppliers.
Deliver technical training and support to customer-facing teams and suppliers, and evaluate technical referrals to identify capability and change opportunities.
Support external QA and SAT audits to evaluate supplier performance.
Skills and experience we’re looking for:
* Good knowledge of the insurance industry and experience in handling commercial property claims.
* Good buildings technical knowledge and experience, adopting current best practices and building pathology. Ability to review building repair scopes.
* Experience in effectively managing stakeholders, including brokers and service providers, as well as resolving customer complaints.
* Politically agile, skilled communicator and conflict manager, flexible in style and responsive to situations, able to challenge and positively influence others at all levels, both internally and externally.
* Good commercial awareness and appreciation of the economic environment.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
* Salary circa £45,000 — depending on location, skills, experience, and qualifications.
* Bonus opportunity — 8% of annual salary. Actual amount depends on your performance and Aviva’s.
* Generous pension scheme — Aviva will contribute up to 14%, depending on what you put in.
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
* Make your money go further — Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
* Supportive policies including parental and carer’s leave.
* Flexible benefits, including sustainability options such as cycle to work.
* Contribute to our Aviva Communities with 3 paid volunteering days.
* We prioritize your wellbeing with various support tools.
Learn more and see your potential total Aviva Reward by using our salary calculator.
Aviva is for everyone:
We are inclusive and welcome applications from people with diverse backgrounds and experiences.
Not sure you meet every requirement? Research shows women, in particular, may feel hesitant. We encourage everyone to apply, including job share pairs.
We offer flexible locations, hours, and working patterns to suit our customers, business, and you.
Most of our team work smartly, spending about 50% of their time in our offices, combining flexibility and collaboration.
We interview every disabled applicant who meets the minimum criteria.
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