Sales and Marketing Coordinator - London
Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
An exceptional opportunity presents itself for a Sales & Marketing Coordinator to join the Sales & Marketing at Raffles London at the OWO.
Reporting into Director of Sales & Marketing, you will be oversee the overall smooth coordination of the Sales & Marketing Department. The role supports all members of the Sales Team including the Director of Sales. To work closely with and support the Director of Sales & Marketing on all departmental disciplines including Events, Revenue Management and Marketing & Communications.
Specifically, as the Sales & Marketing Coordinator, your responsibility's will include:
* To provide general administrative support to the Director of Sales & Marketing and to the Sales Team e.g. diary management, daily trace, travel arrangements, set up of internal and external meetings.
* To ensure that all hotel collateral (both digital & print), corporate gifts and departmental stationary are updated and current and to manage the inventory of all stock.
* To research and identify original and unique corporate gifts to mark special occasions such as Eid, Chinese New Year, Christmas, New Year, birthdays etc. To ensure gifts are in stock in a timely fashion, are on brand and within budget.
* To conduct site inspections, participate in FAM trips and to assist with events as required.
* To attend sales appointments and events with relevant Sales Manager as required.
* To ensure that departmental files are all clean, secure and up to date.
* To deal with general day-to-day enquiries to the Sales & Marketing Department and to refer enquiries to relevant team member where appropriate.
* To liaise closely with Raffles & Accor Corporate Offices and RSO's.
* To conduct analysis of statistics and reports as directed by the Director of Sales and Marketing.
* To monitor competitor hotels and update Director of Sales & Marketing and Sales Team with any significant developments and promotions.
* To liaise with the purchasing department and outside suppliers with regard to departmental administrative requirements.
* To liaise with the Finance Department to chase commission payments, outstanding invoices and expenses.
* To arrange welcome cards and special amenities for VIP guests as highlighted by the Director of Sales & Marketing.
* To provide support for the travel requirements of members of the Sales & Marketing team.
* To respond to general hotel information enquiries.
* Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Who are we looking for?
* Microsoft applications (Windows, Excel, PowerPoint, Word, Outlook)
* Delphi, Opera or similar PMS system
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
Why join our Raffles team?
Not only will you be joining one of the world's best hotels you will also receive great benefits including:
* 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals whist on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%
* Enhanced sick pay.
* Enhanced maternity, paternity and adoption pay.
* Life Assurance 1x salary
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that's a pub quiz, team run or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.