Job responsibilities KEY DUTIES To manage activities of Employment Services Teams. o Work with Area Team Leaders to plan and prioritise team service plans. o Ensure the day-to-day delivery of service by the Area Team Leaders. o Monitor and manage timekeeping, attendance and conduct and undertake any necessary actions in line with service policy with the assistance of the Area Team Leaders. o Support the Area Team Leaders with regular communication and planning meetings. o Ensure ES teams are fully briefed on all policies and relevant practices including NHS pre-employment standards. o Provide guidance to the ES teams with more complex queries such as pay protection or rotational issues for example. o Support individuals continuous development through 1:1s and appraisals. o Ensure team members compliance with the Trusts requirements for training including delivery of training to the team on policies and processes specific to the department. Working with Case Management Team and ES Teams to support the management of attendance to achieve a reduction of sickness absence for Doctors in Speciality Training. HR SERVICE DELIVERY Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently, e.g., trainees, staff, and managers. Support staff in the interpretation of recruitment policies and procedures including pre-employment checks. Refer complex or highly sensitive matters to the Head of Employment Services. Working with the management team to ensure resources are effectively managed within each team and undertake recruitment as required. Contribute to the continuous improvement in the efficiency and effectiveness of the HR Directorate. Working with the Head of Employment Services to seek customer service feedback from the service users and make recommendations for further improvements on the pre-employment process. Assist users/managers in considering how they can optimise the workforce information available. Maintain monitoring systems including responsiveness and customer service standards. Investigate complaints about employment services when required, providing feedback to complainants, and implementing any necessary changes to aid service improvement. Provide regular management information to Management Team on all aspects. Maximise the performance of the Area Teams dealing with any shortfalls and performance issues that arise as a consequence. GOVERNANCE COMPLIANCE Ensure ES teams are compliant in all areas such as woven report, reconciliation reports and provide assurances to the ES management team. Ensure paper based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies. Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities, and other HR related legislation as appropriate. Ensure all evidence is being stored appropriately for NHSLA, UKBA and CQC assessments. Ensure data protection and confidentiality is maintained. Ensure all staff are recruited in line with Trust recruitment policies and procedures and ensure pre and post checks are processed. Escalate to the Head of Employment Services when appropriate. OPERATIONS MANAGEMENT Monitor and control service standards within the HR Area Teams, review on an ongoing basis and put forward process improvement recommendations. Manage first level grievance hearings, disciplinary investigations or hearings, capability hearings, attendance management stage and level hearings, long term sickness absence consultations etc, escalating where necessary to the Head of Employment Services. Manage attendance management, in a timely manner undertaking return to work interviews, or for basic return to work interviews delegate to the Area Team Leader. Ensure stakeholders comply with recruitment and employment best practice, legislation, and contractual obligations. Contribute to the design and implementation of administrative policies and procedures to ensure the smooth running of the service. Highlight and report service requirements, workforce resource and workload impact. Liaise with the Head of Employment Services on a regular basis to identify and plan the service to ensure the Trusts needs are met. Ensure the integrity of Medical Workforce, HR & Recruitment systems by accurate and timely inputting of relevant information. Development and maintain HR systems, e.g., recruitment databases and ESR. Work in partnership with the Workforce team to continuously improve management reports. Monitor accuracy of data entry and take action to ensure standards are maintained. Attend internal/external meetings as directed by the Employment Services management team. Support and provide input to ongoing projects for ES improvements. CLINICAL & PROFESSIONAL RESPONSIBILITIES Maintain Professional Registration. Adhere to relevant Code of Practice of Professional body. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Line management and supervisory responsibility for ES Team members. Includes appraisals, one to ones, ensuring compliance of mandatory training, coaching & mentoring, performance management. RESEARCH & AUDIT Responsible for the audit and assurance of the Safer Employment Policy.